We're looking for an experienced Configuration Analyst to support the uplift and ongoing maturity of a large enterprise ServiceNow CMDB environment.

This is a hands-on role focused on CMDB data quality, governance, remediation and accountability , working closely with technology teams, service owners, asset managers and ITOM specialists. You'll be joining a structured, enterprise environment where Configuration Management plays a critical role in operational performance, governance and technology risk.

Responsibilities
Drive CMDB data quality initiatives, identifying and remediating accuracy and completeness issues
Establish explicit CI ownership, governance and accountability across technology teams
Define, monitor and report on CMDB health metrics and KPIs
Develop dashboards and reporting around CMDB health, compliance and asset management
Implement certification and attestation processes to maintain data integrity
Educate stakeholders on Configuration Management best practice and RACI responsibilities




Work closely with ITOM teams to investigate Discovery issues and improve CMDB data quality
Support commissioning and decommissioning processes across the asset lifecycle
Ensure Configuration Management standards, controls and governance requirements are maintained

Skills
Solid hands-on experience with ServiceNow CMDB
Solid understanding of ITIL and Configuration Management / SACM principles
Experience with CMDB governance, data remediation and data quality improvement
Robust knowledge of CI ownership, controls and governance frameworks
Experience developing dashboards, reporting, KPIs and performance metrics

Highly regarded:
ServiceNow ITOM / Discovery experience
Asset lifecycle management experience
Large-scale CMDB uplift or transformation programs
Governance, risk and compliance exposure
Experience within financial services, payments or another regulated environment
J-18808-Ljbffr

📌 Configuration Analyst Servicenow Cmdb Sydney (Australia)
🏢 Charterhouse
📍 Australia