Infosys BPM in Sydney seeks a Technical Team Leader (L1 Service Desk) to lead a team of technical executives delivering service desk operations and monitoring performance for timely, quality support. You will mentor, coach and groom the team, ensure process and knowledge management compliance, and own customer escalations from initial contact to resolution.
This role demands ITIL awareness, collaboration with operations, and willingness to work general shifts.
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📌 Service Desk Team Lead: Drive Performance & Mentorship New South Wales (Australia)
🏢 Infosys
📍 Australia
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