HCL Technologies Limited in Melbourne, Australia is seeking a Subject Matter Expert in Support and Operations specializing in System Center Configuration Manager (SCCM). You will analyze escalated incidents, ensure SLA adherence, and drive quality through data-driven insights.
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You will mentor team members, develop SOPs, validate change plans, and present performance metrics to stakeholders, helping optimize resource use and customer satisfaction in a quick-paced IT services setting.
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📌 Sccm Sme: Incident Resolution & It Operations Leader Victoria
🏢 Hcl Technologies
📍 Victoria
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