Your recent company

Join a well‑established and reputable organisation within the industrial sector, located in Norwest.

This company prides itself on its collaborative culture, solid internal relationships, and commitment to delivering an exceptional customer experience.

Your new role

As a Customer Experience Officer, you will play a critical role in supporting the sales and warehouse teams while ensuring a seamless end-to-end experience for customers.
Managing customer enquiries via email and phone
Processing customer orders accurately and efficiently
Monitoring and checking stock levels to support order fulfilment
Liaising closely with the warehouse team to coordinate dispatch and availability
Supporting the sales team with order updates and customer requests
Building and maintaining strong relationships with customers through clear and proactive communication

What you'll need to succeed




Previous experience in high volume call centre is essential
Supply Chain Logistics experience is highly advantageous
Salesforce experience preferred
Strong attention to detail and organisational skills
Excellent communication skills, both written and verbal
A proactive, team‑focused approach
Ability to multitask and work effectively in a fast‑paced workplace
Permanent Resident or Citizens only

What you'll get in return
6 Month temporary with view to go permanent
$40 p/h + super
Convenient Norwest location with free on‑site parking
Supportive and collaborative team environment
Prospect to work with a respected and growing organisation
Ongoing prospect with potential for long‑term progression
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📌 Customer Service Officer City Of Penrith (Penrith City Council)
🏢 Rashi Joshi
📍 Penrith City Council