This role ensures outstanding design outcomes, seamless project delivery, exceptional client experiences and robust commercial results for the business.
RESPONSIBILITIES & DUTIES:
You will be required to (but not limited to) the following duties:
- Client Consultation & Project Management
- Meet with clients to understand their brief, lifestyle requirements, aesthetic preferences and budget.
- Build strong client relationships through clear, professional and proactive communication.
- Guide clients through the furniture curation process from concept to completion.
- Maintain regular communication with clients throughout all project stages.
- Obtain positive client feedback and ensure a high level of client satisfaction.
- Convert approved concepts into confirmed furniture purchases and project outcomes
- Furniture Curation & Design
- Curate furniture, lighting, artwork, rugs and accessories tailored to each client's brief.
- Develop mood boards and concept presentations for client review and approval.
- Research and source products from local and international suppliers.
- Stay informed on emerging interior design trends, furniture innovations and industry developments.
- Forecast design trends and proactively introduce new ideas to projects.
- Floor Planning
- Measure and accurately place furniture selections within floor plans.
- Ensure furniture layouts are functional, proportionate and suitable for each space.
- Review dimensions, clearances and specifications to ensure all selections fit correctly within the home.
- Prepare furniture schedules using Twostyle’s programs and supporting project documentation.
- Supplier Management
- Build and maintain strong relationships with suppliers and industry partners.
- Attend supplier presentations, showroom launches and industry events.
- Source quotations, lead times and product information.
- Negotiate and coordinate orders with suppliers.
- Procurement & Delivery Coordination
- Process furniture orders and manage procurement timelines.
- Coordinate deliveries, freight and installation schedules.
- Track orders and proactively communicate updates to clients.
- Resolve supplier issues, delivery delays, damages and product faults.
- Manage warranty claims and replacement processes where required.
- Installation & Styling
- Attend installation days and oversee furniture deliveries.
- Style completed homes to Twostyle standards.
- Ensure all furniture, artwork and accessories are correctly positioned and presented.
- Conduct final quality checks prior to project completion.
- Office & Showroom Management
- Maintain organisation of samples, finishes and supplier materials.
- Manage and present the showroom to a high standard.
- Coordinate incoming sample deliveries and supplier resources.
- Support general office administration as required.
INDIVIDUAL PERFORMANCE MEASURES / BENCHMARKS:
- Deliver projects on time and within client budgets
- Maintain exceptional client communication throughout all projects
- Achieve positive client feedback and testimonials
- Accurately manage procurement and delivery processes
- Present highly considered and commercially viable furniture concepts
- Maintain strong supplier relationships
- Contribute to the ongoing growth and reputation of Twostyle
Commercial Performance
- Successfully convert furniture curation concepts into confirmed client orders.
- Achieve monthly and quarterly furniture procurement revenue targets.
- Maximise project profitability while maintaining Twostyle's design standards.
- Identify opportunities to increase project value through thoughtful furniture and styling recommendations.
- Contribute to the growth of Twostyle's furniture curation division.
At this stage, we will not be considering visa sponsorship or applicants without full working rights in Australia.