Lead from the front and make a genuine impact in Home Claims

This is an opportunity to step into a leadership role where your experience, ideas and ability to develop people will directly influence claims performance and customer outcomes.

Join a growing insurance business that values high performance, invests in its people and provides genuine opportunities to build your career. You'll have the support, autonomy and exposure to make your mark.

Who will you be working with?
You'll be joining an established Home Claims function within a large and growing general insurance business. The team operates in a fast-paced environment where customer outcomes, technical quality and commercial performance are equally significant.

Reporting to the Home Claims Manager, you'll lead a team of eight Claims Consultants and work closely with internal stakeholders and external suppliers. You'll have the opportunity to influence how the team operates, contribute to broader claims initiatives and play an important role in improving performance across the function.

The culture is collaborative, energetic and performance-focused, with leaders encouraged to challenge existing ways of working, develop their people and contribute beyond their immediate team.

What are the benefits?

- Lead an established team with genuine influence over performance and outcomes
- Strong exposure to senior leadership and broader claims initiatives
- Join a growing insurance business with long-term career opportunities
- Work within a supportive, collaborative and high-performing team culture
- Opportunities to contribute to process, system and operational improvements
- Be part of a business that invests heavily in its people and development

Key Responsibilities:





- Lead, coach and develop a team of Home Claims Consultants
- Drive team performance, service standards and process adherence
- Monitor claims portfolios, including workload allocation and claim authorisation
- Provide technical, product, process, system and compliance guidance
- Identify opportunities to improve claims performance, processes and customer outcomes
- Contribute to recruitment, workforce planning and broader operational initiatives

What do you need?

- Previous Team Leader or equivalent leadership experience
- Strong experience within Home Claims or a closely related claims environment
- A genuine passion for coaching, developing and motivating people
- Strong analytical and problem-solving capability
- A customer-focused approach with sound commercial judgement
- Strong communication, negotiation and stakeholder management skills

If you're ready to take the next step in your leadership career and want a role where you can genuinely influence people, performance and the future direction of a growing claims function, this is an opportunity worth exploring.

How to apply:

If you are interested in this new opportunity please apply directly, or for a confidential discussion please contact Katrina Miranda on 0432 391 158 from Fuse Recruitment or email at [email protected]

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!

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📌 Team Leader - Home Claims (Sunshine)
🏢 Fuse Recruitment
📍 Sunshine