Job Overview

Our client is looking for an empathetic, highly organized Clinic Operations & Patient Coordinator to deliver administrative support across patient management and pharmacy fulfillment workflows.

In this pivotal operational role, you will manage patient inquiries across email, phone, and secure portals while overseeing appointment scheduling, pre/post-consultation documentation, and repeat prescription orders. Working within Australian healthcare compliance frameworks (Privacy Act / APPs), you will coordinate order fulfillment with dispensing pharmacies, troubleshoot delivery exceptions, and escalate clinical queries to medical staff with sound judgment.

Client Overview

Our client is an established Australian telehealth and clinical care provider delivering patient-centered healthcare solutions, specialized consultations, and streamlined prescription fulfillment nationwide. Committed to clinical excellence, patient privacy, and regulatory compliance, they rely on robust digital workflows to link patients, medical practitioners, and dispensing pharmacies. To support daily patient care pathways and optimize operational administration, they are onboarding a remote Clinic Operations & Patient Administration Coordinator.

Schedule: Monday - Friday, between 9:00 AM - 5:00 PM AEST (Brisbane / Queensland Time) (20 work hours per week)

Responsibilities

Patient Administration & Clinical Workflows

- Provide responsive, empathetic administrative support to patients via email, phone, and secure patient portal systems.
- Manage appointment calendars, consultation records, and pre-/post-consultation documentation workflows with high accuracy.
- Process repeat-order requests, handle invoicing reconciliations, and manage administrative exception workflows.
- Maintain complete, accurate, and audit-ready patient administrative files in strict accordance with established Standard Operating Procedures (SOPs).
- Identify operational bottlenecks and suggest practical workflow enhancements to improve clinic efficiency and patient satisfaction.

Partner Coordination, Logistics & Escalations
- Liaise with partner dispensing pharmacies, courier networks, and logistics providers to resolve tracking inquiries and delivery delays.




- Facilitate internal team workflow coordination to guarantee seamless, end-to-end patient care pathways.
- Apply mature judgment to identify and escalate clinical, prescription, or regulatory matters outside administrative scope to qualified medical personnel.
- Proactively manage outstanding tasks, documentation updates, and operational follow-ups through to resolution without requiring constant supervision.

Requirements

- Healthcare & Regulated Administration Experience: Prior background in medical administration, telehealth, allied health, or a regulated customer service environment is highly valued.
- Privacy & Governance Commitment: Practical understanding of health data confidentiality and Australian Privacy Principles (APPs) / Privacy Act compliance.
- Pharmacy & Prescription Workflow Familiarity: Understanding of prescription processing, medication dispensing workflows, and pharmacy logistics is strongly advantageous.
- Discrepancy Investigation & Problem Solving: Demonstrated ability to investigate operational or order discrepancies, document findings clearly, and execute practical solutions.

Technical Stack & Tools
- EHR & Practice Management: Australian Telehealth Platforms, Practice Management Software (Best Practice, MedicalDirector, Cliniko, or custom portals)
- Patient Support & Ticketing: Patient Portal Systems, Cloud Telephony / VoIP, Zendesk / Freshdesk
- Productivity & Docs: Microsoft 365, Google Workspace, Secure Document Repositories
- Workflow & Task Management: Asana, Trello, ClickUp, or internal SOP tracking platforms

Independent Contractor Perks
- Permanent work from home
- Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording.



Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities:

When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.

Job Category

Administration

Job Type

Part Time (20 - 34 Hours per week)

Work Schedule and Timezone

Monday to Friday | Flexible between 9:00 AM - 5:00 PM AEST (Brisbane Time Zone)

Published on

Sep 29 2026

BruntWork will never ask you for money or any other form of payment. If someone claiming to represent BruntWork is requesting a payment from you, please let us know at

“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values - and the support didn't stop at placement... A reliable, skilled partner I'd recommend without hesitation.”

- Zyrrah D, Bookkeeper

4.9/5

4.9/5

Clinic Operations & Patient Administration Coordinator (Healthcare)

Job Category

Administration

Job Type

Part Time (20 - 34 Hours per week)

Work Schedule and Timezone

Monday to Friday | Flexible between 9:00 AM - 5:00 PM AEST (Brisbane Time Zone)

Published on

Sep 29 2026

BruntWork will never ask you for money or any other form of payment. If someone claiming to represent BruntWork is requesting a payment from you, please let us know at

“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values - and the support didn't stop at placement... A reliable, professional partner I'd recommend without hesitation.”

- Zyrrah D, Bookkeeper

4.9/5

4.9/5

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📌 Clinic Operations & Patient Administration Coordinator (Healthcare) (Brisbane)
🏢 Bruntwork
📍 Brisbane