Our customer proudly operates the world’s largest network of international lounges with a Service Delivery Model unmatched to their competitors. Their reputation is founded on guest passion, sustainable performance, innovation, spirit of conquest, trust and respect.We are seeking highly motivated Food & Beverage Attendant to join our experienced and professional Front and Back of House team.
Primary Duties and Responsibilities:
- Greeting guests and welcoming them to the lounge
- Serve food and beverages, maintain lounge cleanliness, and handle guest inquiries with a smile.
- Uphold the highest standards of customer service in a dynamic airport environment.
- Promote and maintain a positive company image (including grooming, behaviours and service)
- Comply with Standard Operating Procedures and Policies
- Ensuring the check in process runs smoothly and handing guest questions professionally and in a timely manner
- Making sure the reception and lounge areas are always well prepared, cleaned and monitored at all times
- Answering telephone/ email enquiries and liaising with airlines
- Replenishing food and beverages in the food counters and refrigerators in a timely and hygienic manner
- Ensure sufficient stock levels of amenities are available
- Collecting dirty plates, glassware and rubbish from the tables and lounge area
- Establishing and maintaining positive customer relations with our Lounge guests
- Ability to work early hours such as 2.00am as the lounge is closed from 12.00am – 3.00am
- Must have a valid RSA (Responsible Service of Alcohol) certification or be willing to obtain one prior to commencement.
- Must have a Food Handling certification or be willing to obtain one prior to commencement.
- Barista, bartending, or all-rounder experience
- Must have a car to get to the airport
- Must provide a police check and undergo a medical
- Previous experience in a hospitality, food and beverage, or customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and shift work.
- Ability to lift and carry items up to 22kg and stand for extended periods.
- High attention to detail and a commitment to cleanliness and hygiene.
- Positive attitude, team player, and a passion for delivering exceptional guest service.