Sales & Client Services Assistant – Bullion & Jewellery | Casual

Working from our Toowoomba store, you will assist customers across a broad range of bullion, jewellery and precious metals services. You will be responsible for delivering an exceptional customer experience while helping customers buy and sell precious metals, conducting basic precious metal appraisals, processing transactions and supporting the day‑to‑day operation and presentation of the store. This is a hands‑on role where you will receive extensive training and progressively develop specialist knowledge within the precious metals industry.

Key responsibilities

Welcome, engage and assist customers in person and over the phone

Provide professional and knowledgeable customer service

Assist customers with the purchase and sale of gold, silver and other precious metals

Conduct precious metal and jewellery appraisals following training

Facilitate the purchase of second‑hand gold and jewellery from customers

Operate specialised testing equipment including XRF machines, scales and other precious metal testing tools

Process cash, EFTPOS and other customer transactions accurately

Respond to customer enquiries and provide appropriate solutions

Develop strong relationships with new and existing customers

Assist with stock management, merchandising and product presentation

About you

Strong communication and interpersonal skills

Previous experience in retail, sales, hospitality,



client services or a similar customer‑facing environment

A confident, friendly and skilled manner

A proactive attitude and willingness to take initiative

Strong attention to detail and accuracy

The ability to learn new products, systems and processes quickly

Good computer skills and confidence using modern software

The ability to work effectively as part of a team

Reliability, integrity and a strong work ethic

About us

Imperial Bullion is a market leader in the precious metals industry, with established operations across Queensland. Through our growing network of locations, we provide customers with access to bullion investment, precious metals buying, jewellery and secure storage services. We are continuing to invest heavily in our people, locations, technology and services as we work towards building one of Australia's leading precious metals businesses.

Competitive casual hourly rates

Regular rostered shifts and a supportive working environment

Comprehensive training across bullion, jewellery and precious metals

Attractive incentive and bonus opportunities

Exposure to a unique and specialised industry

A professional, friendly and ambitious team environment

Genuine career progression opportunities for high-performing team members

The opportunity to develop skills across sales, client services, precious metals appraisal and retail operations

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📌 Sales & Client Services Assistant – Bullion & Jewellery | Casual (Toowoomba Regional)
🏢 Imperial Group
📍 Toowoomba Regional