Casual Guest Service Agent / Night Auditor

As a Guest Service Agent, you will be responsible for delivering exceptional guest experiences while supporting the overnight operations of the hotel.

Key responsibilities

Providing warm, professional and efficient service to guests throughout their stay

Managing check-ins, check-outs and guest enquiries

Handling reservations, room allocations and guest requests

Processing payments and completing daily financial transactions

Conducting the overnight audit and balancing hotel accounts

Preparing and reviewing daily reports

Responding to guest requests and resolving issues in a qualified manner

Conducting regular overnight security and safety checks

Monitoring the hotel and responding appropriately to any incidents or emergencies

Maintaining accurate records and completing all required night audit procedures

About you

Previous experience in hotel reception, guest services or night audit

Excellent communication and customer service skills

Confident working independently and making appropriate decisions overnight





Strong attention to detail and numerical accuracy

Reliable, responsible and well presented

Ability to remain calm and professional when dealing with challenging situations

Good computer skills and the ability to learn hotel systems quickly

Flexible and available to work overnight shifts, weekends and public holidays

Previous Opera PMS experience and Night Audit experience will be highly regarded

About us

Great Southern Hotel Melbourne is an established Melbourne hotel with a supportive and professional team environment.

Opportunity to join an established Melbourne hotel

Supportive and professional team environment

Training and development opportunities

Variety of shifts and opportunities to develop your Front Office skills

Staff benefits and hotel industry opportunities

A role with the opportunity to take on greater responsibility within the hotel

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📌 Casual Guest Service Agent / Night Auditor (Melbourne)
🏢 The Great Southern Hotel
📍 Melbourne