HCLTech is seeking an experienced Major Incident Manager to join our Melbourne service management team. You will lead the resolution of critical incidents, coordinate cross-functional bridge calls, and ensure rapid service restoration while maintaining clear communications with stakeholders.
The role requires robust leadership, stakeholder management, and ITSM expertise, with 5+ years in the field and experience in a 24x7 support environment. Fixed-term contract (FTC) of 6 months in Melbourne.
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📌 Senior Major Incident Manager — 24x7 Remote-Ready (Melbourne)
🏢 HCLTech - Australia and New Zealand
📍 Melbourne
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