Help turn evidence into action to improve health and wellbeing.

- Join one of Australia's leading independent, not-for-profit organisations and help researchers, governments and institutions access and use sensitive data safely to improve health outcomes.
- Full-time, maximum-term contract for two years, based in our Glebe office with flexible hybrid working arrangements.
- Purpose-driven organisation with generous salary packaging benefits
- Support meaningful work that improves health and wellbeing across Australia

About the Sax Institute

We bring together the broadest range of evidence, tools and methods, data, and trusted partnerships across governments, communities, services and academia.

We connect evidence, data and decision-makers to generate independent intelligence, support better decisions and create real-world impact for a healthier future for every generation.

Our people are cooperative, curious and purpose-driven. We value flexibility, inclusion and continuous learning, and we're united by a shared commitment to improving the lives of Australians.

Why this role matters

Every role at the Sax Institute contributes to improving health and wellbeing through better use of evidence.

The IT Manager (SURE) plays a critical role in enabling researchers, governments and other organisations to securely access and use sensitive health and human services data to generate evidence that informs better decisions. By ensuring the SURE platform remains secure, reliable and responsive to customer needs, this role helps maintain trust with data custodians and research partners while supporting impactful research that improves outcomes for communities across Australia.

What you'll do





Working as part of our Information Technology team and reporting to the Director, IT, you'll lead the secure, reliable and customer-focused operation of the SURE platform, ensuring exceptional service delivery while driving continuous improvement, security, compliance and stakeholder engagement.

You’ll:

- Safeguard information assets and maintain SURE’s security and compliance posture, including its ISO 27001:2022 certification
- Provide expert technical advice to support strategic decision-making, innovation and service improvement.
- Lead and deliver IT projects including upgrade, maintenance and innovation projects.
- Manage key technology vendors, service providers and commercial partnerships that support the platform.
- Build strong relationships with researchers, client institutions and data custodians to understand needs and drive continuous improvement.
- Lead the delivery of responsive, customer-focused support services for SURE users.
- Oversee the performance, reliability and ongoing enhancement of the SURE technology environment.
- Lead and develop a high-performing team committed to service excellence and continuous improvement.

You'll bring

We're looking for someone who brings a strong blend of strategic IT leadership and hands‑on technical expertise,



with experience delivering technology solutions, managing service providers, maintaining secure and compliant environments and building trusted relationships with stakeholders. You'll be a proactive and customer‑focused professional with excellent communication skills, sound judgement, and the ability to balance multiple priorities while driving continuous improvement.

You’ll have:

- Experience leading IT strategy, operations and technology projects.
- Strong technical expertise across Microsoft, cloud and virtualisation environments.
- Experience managing information security, cyber risk and compliance obligations.
- Proven capability managing IT vendors, contracts and service delivery.
- Strong stakeholder engagement, communication and customer service skills.
- Excellent organisational skills, with the ability to manage competing priorities and deadlines.

Why you'll love working here

At the Sax Institute, you'll join a collaborative team that's passionate about making a difference.

We offer:

- Meaningful work with national impact.
- Flexible and hybrid working arrangements (with 40% of your time in the office).
- Generous salary packaging benefits.
- Opportunities to learn and grow professionally.
- A supportive, inclusive workplace where collaboration and curiosity are valued.

For a confidential discussion about the role, please contact Anthony Ashton at **************@saxinstitute.org.au

The Sax Institute is proud to be an Equal Opportunity Employer. We welcome applications from people of all backgrounds and experiences.

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📌 IT Manager (SURE) (Sydney)
🏢 The Sax Institute
📍 Sydney