Peritus Recruitment in Sydney is seeking a hands-on Concierge Front Door Manager to stabilise and uplift the central member contact centre, overseeing a small frontline team and the end-to-end member journey. The role focuses on running daily operations across phone, email, CRM queues, and digital enquiries, with KPI frameworks, QA, and continuous improvement, within a hybrid work setting.
You will partner with various teams to deliver high-quality member experiences, manage escalations, and
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📌 Hybrid Central Member Concierge Lead (Sydney)
🏢 Peritus Recruitment
📍 Sydney
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