ING Australia is seeking two External Dispute Resolution Managers to join our Customer Excellence team to resolve complex customer complaints, disputes and scam-related matters referred through external bodies such as AFCA.
In this role, you'll manage sensitive cases, investigate, analyse evidence, and deliver fair outcomes, collaborating with stakeholders across the business. Permanent roles based in Sydney or Wyong.
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📌 Senior External Dispute Resolution Case Manager (Sydney)
🏢 ING Australia
📍 Sydney
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