TAL Australia is seeking a Dispute Resolutions Coordinator to manage escalated complaints through IDR and EDR processes, ensuring an independent, transparent, and fair approach in line with regulatory requirements.
You will support governance and compliance by overseeing triage, registration, acknowledgment, and allocation, as well as QA, reporting, and root cause analysis. Training and continuous improvement within disputes will be part of the role.
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📌 Sydney-based Life Insurance Dispute Resolution Specialist
🏢 TAL Australia
📍 Sydney
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