SaaS,Fleet&TransportTechnology;

PartaleTalentisproudtobepartneringwithaSaaStechnologybusinessthatdevelopsinnovativefleetmaintenance,compliance,andassetmanagementsoftwareusedbyorganisationsacrossmultipleinternationalmarkets.Thisbusinessisaninnovativesoftwareproviderofferingsolutionsforbusinessesmanagingon-road,off-road,fixed,andmobileassets.

Ourclienthasbuiltastrongreputationbydeliveringexceptionalcustomerservice,helpingbusinessesstreamlinecompliance,improveoperationalefficiency,andreduceadministrativeburden.Duetocontinuedgrowth,theyareseekingaCustomerSupportSpecialisttojointheircollaborativeandcustomer-focusedteam.

AbouttheOpportunity

Thisisahands-oncustomerandtechnicalsupportrolewhereyou'llbethefirstpointofcontactforcustomersrequiringassistancewiththeplatform.Workingwithinahighlyregardedsupportteam,you'llassistusersinresolvingsoftwareissues,troubleshootingtechnicalqueries,collaboratingwithdevelopersandensuringcustomersreceiveaconsistentlyhighstandardofservice.

Thisopportunityisideallysuitedtosomeonewhoenjoysproblem-solving,hasstrongcommunicationskills,andthrivesinacustomer-centricenvironment.

KeyResponsibilities

CustomerSupport

- Respondtocustomerenquiriesviaphone,ticketingsystems,andonlinemeetings.
- Delivertimely,professional,andsolutions-focusedcustomersupport.
- Buildstrongrelationshipswithcustomersandprovideanexceptionaluserexperience.
- Manageandprioritisesupportrequeststhroughtheticketingsystem.

TechnicalSupport

- Troubleshootsoftwareissues,configurationchallenges,systembehaviours,andpotentialbugs.
- Investigate,document,andescalatetechnicalissuestotheDevelopmentTeamwhererequired.
- Assistwithissueresolutionandtestingalongsidedevelopers.
- Createandmaintainknowledgebasearticlesandsupportdocumentation.
- Supportclientonboardingactivities,includingdataimportsandformatting.





Collaboration&ContinuousImprovement;

- WorkcloselywithDevelopment,Product,andCustomerSuccessteams.
- Contributeideasandfeedbacktoimprovecustomerexperienceandproductfunctionality.
- Identifyrecurringissuesandhelpdriveprocessimprovements.
- Participateinteamdiscussionsfocusedoncontinuousimprovementandserviceexcellence.

AboutYou

Tobesuccessfulinthisrole,you'llbringacombinationofcustomerserviceexpertise,technicalaptitudeandagenuinedesiretohelpcustomerssucceed.

Experience&Skills;

- PreviousexperienceinaCustomerSupport,HelpdeskorTechnicalSupportposition.
- ExperienceusingZendeskorsimilarticketing/helpdeskplatforms.
- StrongExcelskills,includingdataformattingandmanipulation.
- Excellentwrittenandverbalcommunicationskills.
- Abilitytoinvestigateissuesmethodicallyandidentifyrootcauses.
- Strongorganisationalskillswiththeabilitytomanagecompetingpriorities.

HighlyRegardedExperience

- Exposuretofleetmanagement,transport,logistics,workshop,dealership,maintenance,orcomplianceenvironments.
- SaaSorsoftwareapplicationsupportexperience.
- KnowledgeofAPIs,webhooks,systemintegrations,orrelatedtechnologies.
- Understandingoftransportcomplianceormaintenanceprocesses.

PersonalAttributes

- Customer-focusedandsolutions-oriented.
- Collaborativeteamplayer.
- Reliable,organised,andprocess-driven.
- Comfortableworkingindependentlyandtakingownershipofoutcomes.
- Naturallycuriouswithaproactiveapproachtoproblem-solving.

What'sonOffer?

- Joinagrowingandhighlysuccessfultechnologybusiness.
- Workwithasupportiveandcollaborativeteam.
- Exposuretoinnovativesoftwareproductsandcustomersacrossmultipleindustries.
- Genuineopportunitytocontributetoproductandserviceimprovements.
- Secure,long-termcareeropportunitywithabusinessexperiencingcontinuedgrowth.

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📌 Customer Support Officer (Sydney)
🏢 Partale Talent
📍 Sydney