Quest Melbourne Airport is looking for an experienced and motivated hands on On-site Duty Manager to join our team. Its a hand-ons role and you are trusted to manage operations and guest experience independently.
Key Responsibilities
- Work 5-day rotating roster across front office shifts (mostly afternoon).
- Deliver exceptional guest service from check-in to departure
- Manage reservations (phone, online, in-person)
- Handle guest issues confidently and independently
- Drive upselling and revenue opportunities
- Operate the airport shuttle (Full Driver’s Licence required)
- Serve Alcohol (RSA required or willing to obtain before start of employment)
- Maintain presentation of reception and public areas
- Support and guide junior team members when required
- Attend to after hour calls and request - 7 days a week
What We’re Looking For
- Minimum 3+ year hospitality / hotel / customer service experience
- Strong front office/GSA background (hotel experience preferred)
- Confident working independently and making decisions
- Excellent communication and problem-solving skills
- Full Victoria Driver’s Licence (essential)
- RSA Victoria (or willingness to obtain)
- Availability for evenings, weekends, and rotating roster
- This role requires to stay on-site and attend after hours calls 7 nights a week.
What You Get
- Clear pathway into Assistant Manager / Hotel Manager roles
- National career opportunities across Quest’s 170+ locations
- Supportive, team-focused workplace
- Competitive salary + staff benefits
- Prime location near Melbourne Airport
Why This Role Stands Out
Unlike a standard GSA role, this position offers:
- Greater responsibility and autonomy
- Exposure to operational decision-making
- Leadership experience while still being hands-on
#J-18808-Ljbffr
📌 Onsite Manager with Accommodation (Sponsorship Available for right candidate) (Melbourne)
🏢 Quest Apartment Hotels
📍 Melbourne
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