GMHBA Limited seeks a Quality Assurance Analyst to drive quality, compliance, and member experiences across our Contact Centre operations in Geelong. You will review interactions across calls, emails, and webchat, identify coaching opportunities, and support continuous improvement with insights for leaders.
The role requires experience in Contact Centre/Retail, robust PHI health-insurance knowledge, and excellent communication with stakeholders.
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📌 Member Experience QA Analyst – Contact Center (Geelong)
🏢 GMHBA
📍 Geelong
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