We are looking for a detail-oriented and customer-focused Claims Coordinator to join our team at Western Building. This full-time hybrid role is based in our South Melbourne office, with some flexibility for WFH, and will support our claims portfolio across the East Coast states (Victoria, New South Wales and Queensland). As a Hybrid Claims Coordinator, you will be responsible for managing insurance claims through our business, ensuring a seamless experience for our clients while meeting insurer requirements and internal processes.

About Us

Western Building is a national insurance reinstatement builder delivering residential and commercial insurance repairs across Western Australia, South Australia, Victoria, New South Wales, Queensland and the Northern Territory. Our commitment to quality, safety, and sustainability has earned us a reputation as a trusted and reliable partner to our clients. Join our team and be a part of our continued success.

What you'll be doing

Manage a portfolio of insurance claims across our East Coast operations, from initial instruction through to finalisation

Serve as the primary point of contact for insurers, assessors, and policyholders throughout the claims process

Review and process claim documentation, ensuring accuracy and compliance with insurer requirements

Coordinate with repair coordinators, estimators, and site supervisors across VIC, NSW and QLD to align claim scope with repair activity

Track claim progress and proactively follow up to avoid delays





Maintain up-to-date records across internal systems and insurer portals

Identify and escal *

Collaborate and innovate with our leadership teams on procedural practices

What we’re looking for

Experience in an insurance claims, building, or construction administration role

Sound understanding of the insurance claims process, particularly within the building or property sector (advantageous)

Excellent written and verbal communication skills, with the ability to manage sensitive client interactions professionally across multiple states

Strong attention to detail and ability to prioritise in a fast-paced environment

Proficiency in Word, Excel, and Outlook

Proficiency in job management systems and workflows

Experience with insurer portals or construction/project management software is advantageous

What we offer

At Western Building, we are committed to providing our employees with a supportive and rewarding work setting. As a Claims Coordinator, you can expect:

Attractive remuneration package, including performance-based incentives

Opportunities for professional development and career advancement

Phone, laptop, uniform and industry standard equipment

Full access to our Employee Assistance Program (EAP)

A hybrid work arrangement based from our South Melbourne office, with flexibility to work from home when appropriate

A collaborative and inclusive team culture that values your contributions

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📌 Claims Coordinator - Hybrid (Melbourne)
🏢 Western Building
📍 Melbourne