Junction Support Services was established with one goal in mind, to support vulnerable people in our community.

Every day, our people work alongside children, young people, individuals and families, empowering brighter futures and building strong, thriving communities together.

About the Role

As a Homes First Case Manager at Junction Support Services, you will support individuals and families experiencing homelessness to secure and maintain safe, stable housing through Housing First, trauma-informed and strengths-based practice. You will build strong client relationships, assess needs, develop support plans, provide practical assistance and advocacy, and connect clients with relevant health and community services.

Working alongside the Homes First multidisciplinary team and external providers, you will promote client choice, self-determination and cultural safety, including supporting Aboriginal and Torres Strait Islander clients to maintain connections to culture and community. The role also involves maintaining accurate records, participating in supervision and professional development, and contributing to the after-hours on-call roster as required.

This is a full-time maximum term contract opportunity, based at our Wangarattauntil 30 June 2027.

What You Can Expect

In the role, you will:

- Deliver person-centred, trauma-informed and strengths-based case management that reflects Housing First principles and supports clients to achieve their goals and maintain reliable housing.
- Assess client and family needs and develop, implement and review individualised support plans,



including identifying the needs of accompanying children and responding to emerging risks and barriers.
- Support clients to secure and sustain long-term housing through practical assistance, advocacy, early identification of tenancy risks, and versatile, responsive support.
- Build strong partnerships and connections with clients, families, community services and the Homes First multidisciplinary team to coordinate supports and improve health, wellbeing and community connection.
- Maintain high standards of professional practice and accountability, including accurate case records, reporting, confidentiality, information sharing, participation in supervision and compliance with Junction policies, legislation and program requirements.

About You

You'll bring:

- A relevant tertiary qualification such as Social Work, Welfare or Behavioural Science and proven relevant experience to this role.
- Knowledge and understanding of the Housing First Principles
- Experience in providing holistic, strength-based, trauma informed case management support to vulnerable community members with multiple and complex needs.
- An ability to adequately assess individual needs in a family context, and develop, evaluate,



and update case support plans in relation to those needs using trauma informed practice.
- An understanding of the issues that may lead to a family or individual accessing a homelessness service.

About Us

Junction Support Services is an award-winning regional not-for-profit that has been empowering brighter futures for more than 35 years. We deliver trauma-informed housing, health, disability, education and family services across regional Victoria and NSW, supporting more than 2,500 people each year.

What We Offer

This role offers the opportunity to create meaningful change in your community. Join a team that values connection, growth and making a positive impact in people’s lives.

Why Join Junction?

- Increase your take home pay with a generous salary packaging
- Enjoy 5 weeks annual leave, with 17.5% leave loading on 4 of those weeks
- Clinical supervision and debriefing opportunities
- Access to agency vehicles for work related travel
- Supportive and inclusive team culture
- Make a genuine difference every day

Our Commitment to Diversity and Child Safety

Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations. We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.

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📌 Homes First - Case Worker (Wangaratta)
🏢 Junction Support Services
📍 Wangaratta