Back to job listings Account Specialist - Retail & Convenience Job no: 500407 Work type: Permanent-Full Time Company: LINFOX ARMAGUARD PTY LTD Location: Essendon Advertised: 18 Sep 2026 AUS Eastern Standard Time Applications close: 02 Oct 2026 AUS Eastern Standard Time What does the job look like? As the Account Specialist you will be responsible for the management of Segment accounts and become a subject matter expert in all aspects of the segments. This role acts as a critical link between the Customer, the Group Account Manager and operational teams, providing support across all aspects of the Armaguard business.

- Investigate and resolve escalated service issues, cash discrepancies, service issues and SLA breaches - Support the Segment Manager and Account Managers with customer communication - Monitor, measure, and report on contracted service levels and customer performance metrics - Prepare and deliver customer reports daily, weekly and monthly - Analyse account activity, customer trends, service failures, and operational data to identify improvement opportunities - Collaborate with internal stakeholders to implement continuous improvement initiatives - Liaise with all aspects of the business to ensure services are done in conjunction with the contract - Assist with contract administration, customer renewals, and applying, managing rate increases for customers - Support the Segment Manager with the preparation of RFP and RFI documentation - Work closely with operations, customer service, cash management,



and control tower teams to ensure seamless service delivery - Build and maintain productive relationships with customers and key business stakeholders - Champion a safe workplace by adhering to all WHS policies, procedures, and secure work practices Are you the one? You're a customer-focused professional who thrives on building strong relationships, solving problems, and delivering exceptional service. With excellent communication skills, a proactive mindset, and a keen eye for detail, you enjoy collaborating with stakeholders, managing competing priorities, and driving positive outcomes for clients and the business.

You can demonstrate

- Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions - Excellent relationship-building and stakeholder management capabilities - Proven ability to manage customer expectations and deliver high levels of service - Strong communication, negotiation, and interpersonal skills - Experience preparing reports, analysing performance data, and managing service level outcomes - Ability to work collaboratively across multiple teams and functions - Highly organised with strong attention to detail and the ability to manage competing priorities - A positive, proactive, and customer-first mindset - Commitment to continuous learning, improvement, and delivering results - Demonstrated integrity, professionalism, and a team-oriented approach Sound like you? Please click the apply button to submit your application and resume. Applications close on 02 October 2026. Back to job listings

📌 Account Specialist - Retail & Convenience (Essendon)
🏢 Job Details
📍 Essendon