This is a patient reception and customer service role in a medical practice. You will greet patients professionally, manage arrivals, registrations and check-ins, and answer patient enquiries in person, by phone and electronically while maintaining patient confidentiality and privacy at all times.

Key responsibilities

Greet patients professionally and courteously

Manage patient arrivals, registrations and check-ins

Answer patient enquiries in person, by phone and electronically

Schedule, reschedule and cancel appointments

Manage urgent, routine, follow-up and walk-in appointments

Use the practice booking system effectively (e.g. Best Practice, HotDoc)

Register current patients and update existing patient information

Process Medicare, private and other relevant payments





Receive and manage incoming correspondence, referrals and medical reports

Answer incoming calls promptly and professionally

About you

Maintain patient confidentiality and privacy at all times

Follow Australian privacy and health-record requirements

Protect passwords, computer systems and patient information

Communicate effectively with doctors, nurses, Practice Manager and other staff

Follow practice policies, procedures and workplace health and safety requirements

Avoid providing clinical advice unless appropriately authorised and trained

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📌 Medical Receptionist (Melbourne)
🏢 medihouse medical centre
📍 Melbourne