Responsible for administration and coordination of enquiries across online communication platforms. The role provides day-to-day support to the Sales team, ensuring online enquiries are managed promptly and accurately. It also involves accurate communication with the Inventory team to confirm; parts availability, identification of parts related issues, and ensure relevant information is communicated to the appropriate teams in a timely manner.

Key responsibilities

- Respond to customer enquiries across email, social media, and web based platforms. Addressing customer concerns with tailored, effective solutions both digitally and in person.
- Process returns and warranty claims accurately and efficiently, following company guidelines.
- Evaluate and assess product faults and communicate claim outcomes to customers.
- Work with Inventory to resolve stock and product issues and identify warranty trends.
- Support the Sales Team with administrative tasks and high-volume requests.
- Take on other operational duties as needed.

Experience and qualifications

- Proven background in the automotive parts industry, supported by a strong track record in sales and customer engagement.
- Proficient in business IT systems, with targeted expertise in Microsoft Excel and ERP software (Odoo preferred).
- Demonstrated history of achieving sales targets and driving revenue.

Personal attributes

- High attention to detail across all operational tasks.




- Proven ability to work autonomously as well as collaborate effectively within a team environment.
- Robust time management skills with a demonstrated capacity to prioritize competing workloads.
- Self-motivated with strong personal initiative to set priorities, execute tasks, and achieve key objectives.
- Skilled active listener with strong analytical skills to accurately evaluate issues and deliver effective solutions.
- Excellent written, verbal, and interpersonal communication skills to clearly convey technical and product information.
- Adept at building and maintaining positive, cooperative relationships with internal colleagues and external stakeholders.

About us

Patrolapart and its subsidiary, Navarapart, began in 2007 as a family-owned business in Lilydale, Victoria, and have grown to become recognised brands within the 4WD industry. With experience in the four-wheel-drive industry dating back to 1985, we specialise in Nissan Patrol and Nissan Navara parts, accessories and product development. Our team is passionate about 4WDs and combines extensive industry knowledge with a strong commitment to quality, honest service and doing the right thing for our customers. We are a growing business with a wide range of products, in-house expertise and operations spanning sales, e-commerce, product development, inventory and warehouse operations, servicing customers throughout Australia and internationally.

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📌 Sales Administrator - Online (Melbourne)
🏢 Patrolapart
📍 Melbourne