PS&A; Support - Specialist Clinics - Full time

Royal Victorian Eye and Ear Hospital – Melbourne VIC

2d ago , from The Royal Victorian Eye & Ear Hospital

As a key member of the Patient Services & Access team, you will play an key role in supporting patients throughout their healthcare journey, from referral through to appointment attendance. You will provide high-quality administrative support while ensuring patients, carers and referrers receive timely, accurate and professional assistance.

Key Responsibilities

- Manage referral processing and patient waitlisting in line with Department of Health requirements.
- Schedule appointments in accordance with Specialist Clinics Access Policy guidelines.
- Respond to enquiries from patients, carers, referrers and healthcare professionals.
- Provide frontline reception and administrative support across outpatient clinic areas.
- Maintain accurate patient records and data entry standards.
- Assist patients attending the hospital and provide clear, timely information.
- Escalate patient concerns and operational issues as required.
- Contribute to quality improvement initiatives and service excellence.
- Work collaboratively with clinical and administrative teams to support effective service delivery.

About you

To be successful in this role, you will have:

- Strong computer literacy and accurate data entry skills.
- Excellent communication and interpersonal skills.
- A strong customer service focus and commitment to patient‑centred care.
- Exceptional attention to detail.
- The ability to work effectively within a multidisciplinary team.
- Initiative, enthusiasm and a positive attitude.
- A commitment to quality,



safety and continuous improvement.
- Centrally located, close to public transport and a short walk to the CBD
- Friendly culture
- Salary packaging and subsidised car parking
- 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
- The Eye and Ear is an equal opportunity employer.

About the Role

As a key member of the Patient Services & Access team, you will play an important role in supporting patients throughout their healthcare journey, from referral through to appointment attendance. You will provide high-quality administrative support while ensuring patients, carers and referrers receive timely, accurate and professional assistance.

Key Responsibilities

- Manage referral processing and patient waitlisting in line with Department of Health requirements.
- Schedule appointments in accordance with Specialist Clinics Access Policy guidelines.
- Respond to enquiries from patients, carers, referrers and healthcare professionals.
- Provide frontline reception and administrative support across outpatient clinic areas.
- Maintain accurate patient records and data entry standards.
- Assist patients attending the hospital and provide clear, timely information.
- Escalate patient concerns and operational issues as required.




- Contribute to quality improvement initiatives and service excellence.
- Work collaboratively with clinical and administrative teams to support efficient service delivery.

About you

To be successful in this role, you will have:

- Strong computer literacy and accurate data entry skills.
- Excellent communication and interpersonal skills.
- A strong customer service focus and commitment to patient‑centred care.
- Exceptional attention to detail.
- The ability to work effectively within a multidisciplinary team.
- Initiative, enthusiasm and a positive attitude.
- A commitment to quality, safety and continuous improvement.

Benefits

- Centrally located, close to public transport and a short walk to the CBD
- Friendly culture
- Flexible work arrangements
- Salary packaging and subsidised car parking
- 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
- The Eye and Ear is an equal opportunity employer.

Applications close 05/10/2026.

About the Eye and Ear

The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne

All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

#J-18808-Ljbffr

📌 PS&A Support - Specialist Clinics - Full time (Melbourne)
🏢 Royal Victorian Eye and Ear Hospital
📍 Melbourne