About us

VanGo Caravan Services is a dynamic and customer-focused organisation dedicated to providing exceptional support and services to the caravan community. We pride ourselves on delivering quality solutions and building lasting relationships with our clients. With a commitment to excellence in customer service and quality workmanship, we create an environment where our team members can thrive and contribute meaningfully to our mission.

About the role

We are seeking a dedicated Administration and Customer Service professional to join the VanGo Caravan Services team on a full-time basis in Underwood, QLD 4119. This role is pivotal in ensuring smooth operational delivery and exceptional customer experiences. You will be at the heart of our organisation, managing administrative functions whilst maintaining the highest standards of customer service.

This position offers the opportunity to develop expertise in contracts administration whilst building strong relationships with our diverse client base.

Key responsibilities

- Manage and process insurance claims, ensuring all documentation is accurate, complete and compliant with company procedures
- Provide responsive and professional customer service support across multiple communication channels including phone, email and in-person interactions
- Maintain comprehensive records and databases, ensuring information is organised, up-to-date and easily accessible
- Coordinate administrative activities including scheduling, correspondence management and document preparation
- Handle customer enquiries, complaints and requests with professionalism and efficiency, resolving issues promptly
- Support the preparation and tracking of quotes through their lifecycle, liaising with internal teams and external parties as required




- Perform data entry and administrative tasks with accuracy and attention to detail
- Assist with general office operations and support team members as needed to ensure business continuity

What we're looking for

- Proven experience in an administration and customer service role
- Strong organisational skills with the ability to manage multiple tasks and priorities simultaneously
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office applications (Word, Excel, Outlook)
- Attention to detail and accuracy, particularly when managing contracts and sensitive documentation
- A customer-focused mindset with a commitment to providing exceptional service experiences
- Ability to work independently and as part of a collaborative team environment
- Strong problem-solving capabilities and a proactive approach to work
- Reliability and professional demeanour in a fast-paced workplace
- Ideally, experience in the caravan or leisure industry, though not essential

What we offer At VanGo Caravan Services, we recognise the importance of supporting our employees' professional growth and personal wellbeing. We offer a supportive workplace culture where your contributions are valued and recognised. This full time position provides the opportunity to develop your skills in administration and customer service. We encourage applications from all suitably qualified candidates and are happy to discuss how this role.

Apply now

If you are an organised, customer-focused professional keen to make an impact within a growing industry, we would love to hear from you. Please submit your application including your resume and a cover letter outlining your relevant experience and why you are interested in joining the VanGo Caravan Services team.

📌 Administration and Customer Service (Underwood)
🏢 Caravan Services
📍 Underwood