Brand Experience Manager (Account Management & Production)

Sydney | Full time | Hybrid

About the role

LiveWorks is a promotional staffing and experiential agency that brings brand activations to life for clients ranging from global brands to local start-ups. We're looking for a Client Services Manager to own the full client journey, from the first brief through to delivery and rebooking.

You'll be the main point of contact for a portfolio of clients. You'll build strong relationships, understand their goals, grow their business with us, and then produce their events and campaigns yourself, including talent selection, logistics and on-site delivery. You'll work closely with our Operations Manager to improve our processes and how we go to market.

What you'll do

Account management

- Own and grow a portfolio of client accounts, becoming their trusted partner for staffing and activation needs
- Understand each client's objectives, audience and budget, and proactively recommend ideas that keep them booking with us
- Prepare quotes, proposals and campaign recommendations, and follow up on opportunities
- Run post-event debriefs and reporting, and turn feedback into repeat and larger bookings
- Identify upsell and cross-sell opportunities across staffing, production and activation services

Production and delivery

- Manage campaigns and events from brief to wrap, including budgets, timelines, run sheets and client sign-off
- Source, vet and select the right promotional talent from our database, and keep that talent pool strong
- Coordinate rosters, briefings, travel, equipment and on-site logistics
- Oversee performance on the ground, provide feedback to staff, and resolve issues quickly
- Manage supplier and venue relationships, and handle admin, invoicing inputs and reconciliation





Business improvement

- Work with the Operations Manager to refine processes, templates and systems
- Keep across industry trends in experiential marketing and bring fresh ideas to clients

About you

- 2+ years in account management, client services, event production or experiential marketing (agency experience is highly regarded)
- A proven ability to build and retain client relationships
- Strong project management skills, with the ability to run multiple campaigns at once
- Excellent written and verbal communication, and confidence presenting ideas and pricing to clients
- Commercial awareness, including comfort with budgets, margins and quoting
- Sharp attention to detail in a fast-paced environment
- A proactive, solutions-focused approach, and the ability to anticipate problems before they happen
- Flexibility to work some evenings and weekends, and travel when campaigns require it

Why LiveWorks

- A hybrid setup, with 2-3 work-from-home days per week
- Work with well-known brands on campaigns that get noticed
- Interstate travel opportunities and quarterly team events
- Real ownership of your accounts, with explicit opportunities to grow
- Ongoing training and professional development
- Salary of $65,000-$70,000 plus super, depending on experience with performance-based bonus and commission opportunities tied to account growth and client retention

How to apply

Send your resume and a short cover letter outlining your client-facing and event experience to [email protected] or apply through linkedIn.

LiveWorks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or disability status.

📌 Brand Experience Manager (Sydney)
🏢 Liveworks
📍 Sydney