We are looking for a confident and customer-focused individual to join our inbound call team. In this role, you will be an important point of contact, delivering a high standard of customer service in a fast-paced environment. You will report to the Call Centre Manager.

Duties & responsibilities:

- Manage a high volume of inbound calls professionally and efficiently

- Assist with appointment confirmations and general patient enquiries

- Provide accurate and timely administrative support

- Maintain a high level of attention to detail when handling patient and appointment information

- Liaise confidently with secretarial staff and doctors

- Contribute positively to the wider team and support day-to-day operations

- Other administrative duties

Skills & experience:





- Call Centre Experience is Essential for this role

- Availability to work a rotating roster Monday to Friday between 8:00am and 5:30pm

- You need to be able to work well within a team as well as independently

- Strong communication skills

- Ability to multi-task and work well in a busy environment

- Positive attitude and show initiative

- Confident liaising with Specialist Doctors

- High attention to detail

Advantages:

- Great permanent opportunity to work in a supportive environment

- Free onsite parking, convenient Castle Hill Location

- Uniform allowance provided

📌 Call Centre Representative (Castle Hill)
🏢 Specialist services
📍 Castle Hill