Customer Service Representative | Government Contact Centre, Gosford

6-month contract | $38.89 per hour + super | Starts 28 October 2026

About the role

A NSW Government contact centre is hiring 12 Customer Service Representatives for its Gosford site. You'll help customers over the phone with a wide range of government enquiries, then train up to handle road safety and fines calls.

The details

- 6-month contract, 28 October 2026 to 28 April 2027

- $38.89 per hour + super

- 35 hours per week, Monday to Friday, no weekends

- Rotating roster between 7am and 7pm (early, mid and late shifts, rotating every two weeks)

- Based in Gosford CBD

- 12 weeks of paid training on site: 2 weeks in the classroom, then supported "nesting" alongside experienced staff

- Hybrid work may be possible after training, subject to assessment, with a minimum of 2 days a week on site

What you'll do

- Answer inbound calls and help customers with government transactions and enquiries

- Explain information clearly and accurately, including on road safety and fines

- Handle difficult or upset customers calmly and professionally





- Keep accurate records and follow set processes

- Work to team KPIs in a busy contact centre

About you

- 2 to 3 years of customer service experience in a call centre, administration or retail role

- Excellent spoken and written communication

- Experience working in an office environment

- Confident with computers: fast, accurate typing and good email etiquette, and comfortable with Microsoft Office, especially Outlook and Teams

- Quick to learn new systems

- Government experience is a plus but not essential

Please note

- You must live in NSW and within easy travel of Gosford

- You must be available to attend training on site every day for the first 12 weeks

- Leave isn't available over the Christmas and Current Year period

- Shortlisted candidates will attend a 90-minute in-person assessment centre in Gosford on Monday 12 October

Apply

Send your CV to Josh Callirgos, Recruitment Principal at Ampersand International.

E: *@ampersand.com.au | M: +61 420 205

📌 Call Centre Operator - Gosford
🏢 Ampersand
📍 Gosford