Car Park Control Room Operator - Join Cornerstone Parking

Are you an experienced contact centre professional who enjoys problem-solving and getting out from behind the desk when needed? Cornerstone Parking is seeking a confident and customer-focused Cart Park Control Room Operator to support both our central operations and on-site car park activities.

About the Role

This is a dynamic, hybrid role combining control room operations with hands-on field support. You'll be the voice and eyes of our operation-monitoring sites, assisting customers, and coordinating responses-while also attending car parks to carry out preventative maintenance and resolve equipment or customer issues when required.

Perfect for someone with a contact centre background who enjoys variety and practical problem-solving.

Key Responsibilities

Car Park Control Room (Primary Duties):

- Monitor live CCTV, intercoms, and parking systems across multiple sites
- Handle inbound and outbound calls with professionalism and empathy
- Assist customers with parking enquiries, payments, and access issues
- Respond to incidents and coordinate with field staff or contractors
- Maintain accurate records of all interactions and system activity

Field-Based Duties:
- Attend car park sites to respond to equipment faults and customer issues




- Carry out basic preventative maintenance and consumables restocking
- Troubleshoot ticket machines, boom gates, and payment systems
- Ensure sites are clean, functional, and operating efficiently
- Liaise with contractors and escalate technical issues where required

What We're Looking For

- Previous experience in a contact centre, call centre, or customer service role.
- Strong communication skills with a calm and professional phone manner
- Practical, hands-on approach with the ability to troubleshoot issues on-site
- Ability to multitask and stay composed under pressure
- Good computer skills and confidence using multiple systems
- Current driver's licence (essential)
- Availability to work rotating shifts (including evenings/weekends if required)

Why Join Cornerstone Parking?

- Varied role combining customer service and field work
- Supportive team workplace with full training provided
- Opportunity to develop technical and operational skills
- Growing company with career progression opportunities
- Modern systems and well-supported operations

Ready to Apply?

If you enjoy helping people, solving problems, and want a role that combines contact centre work with real-world operational experience, we'd love to hear from you.

Apply now and be part of a team that keeps things moving.

📌 Car Park Control Room Operator (Queensland)
🏢 Cornerstone Parking
📍 Queensland