About the Role/n As a Customer Service Coordinator (CSC), you’ll be the first point of contact for our clients – answering calls, actioning requests and making sure issues are resolved efficiently. /n You’ll manage incoming work orders, coordinate with our Operations Managers and Service Providers, and use a range of systems to keep jobs moving and ensure our clients receive the exceptional service Vivid is known for. /n This is a rapid-paced, hands-on role that would suit someone who is confident with technology, enjoys problem-solving and is keen to learn and develop their skills. You don’t need to know everything from day one – we’re looking for someone with the right attitude who is comfortable learning new systems and taking on feedback. /n You’ll need a professional phone manner, excellent attention to detail and the ability to communicate confidently with a wide range of stakeholders, both internal and external. /n This role is based in our Belrose, NSW Head Office. /n Duties Include/n /n

- Answering incoming calls and managing client requests

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- Processing and monitoring work orders across client and internal systems

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- Coordinating with Operations Managers and Service Providers to close out jobs

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- Supporting Account Managers with reporting and monthly requirements

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- Managing incoming CSC emails and client communications

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- Keeping systems and job information accurate and up to date

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- Following up outstanding jobs and ensuring requests are progressed within required timeframes

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- Ensuring compliance with Vivid’s policies and procedures

/n /n What We’re Looking For/n We’re looking for someone who is keen to learn,



comfortable with technology and enjoys working in a busy team environment. /n You’ll ideally have: /n /n

- Previous experience in a Customer Service, Administration, Coordination or similar role

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- Strong written and verbal communication skills

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- Confidence speaking with clients and handling issues professionally

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- A positive, coachable attitude and willingness to take on feedback

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- Strong attention to detail and the ability to stay organised

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- Confidence using technology and learning new software and systems

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- Good working knowledge of Word, Excel and Outlook

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- Experience with maintenance, facilities or work-order management systems is a bonus, but not essential

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- The ability to prioritise multiple tasks and keep things moving in a fast-paced environment

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- A proactive, adaptable and professional approach

/n /n You’ll be working across different clients, systems and requests, so we’re looking for someone who enjoys solving problems, asks questions and wants to develop their skills. /n What We Offer/n /n

- Full training and ongoing support from an experienced and collaborative team

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- The opportunity to learn and develop within a growing national business

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- Exposure to technology, systems, operations and client management

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- Opportunity to build a career within commercial cleaning and property services

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- A safe, inclusive and values-driven workplace

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- A supportive team environment where questions are encouraged and development is valued

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- Competitive salary with superannuation and benefits in line with industry standards /n /n /n

📌 Client Services Coordinator (Sydney)
🏢 Vivid Property Services Pty
📍 Sydney