Geoscience Australia values the lands, water and sky as we work to deepen a shared understanding of Country and Earth. We respect First Nations peoples and their enduring connection, contribution and obligations to Country. Reflecting on our shared history, we are committed to listen and learn.

About us

Geoscience Australia is Australia's pre-eminent public sector geoscience organisation. We are the nation's trusted advisor on the geology and geography of Australia. We apply science and technology to describe and understand the Earth for the benefit of Australia. We apply our diverse professional expertise, our deep and trusted knowledge, our national-scale Earth observation infrastructure and our strong partnerships, to the opportunities and challenges that face our nation.

Our culture

Our strength lies in our people, including our diversity in backgrounds, skills and experiences, and the way we work together to respond to the emerging needs of our work. We value diversity in gender, backgrounds, culture, and experiences of our employees and are committed to providing an inclusive workplace culture that ensures everyone has equal opportunity to contribute, participate and progress. Applications from people who reflect this diversity are encouraged.

Our workplace is committed to the health, safety and wellbeing of our employees and offers a variety of flexible working arrangements to enhance flexibility, including remote working arrangements.

What we can offer you

When you work at Geoscience Australia you will have access to a range of benefits and the opportunity to experience a workplace culture that truly values and promotes diversity, inclusion, equity and belonging. To learn more about our competitive salary, free onsite parking, generous flexible working arrangements and the role you can play in growing our culture click here.

Our team The Repository is responsible for managing the samples and digital data submitted under the Offshore Petroleum and Greenhouse Gas Storage Act (2006) (OPGGSA) and supporting the release of offshore petroleum acreage for the productive and sustainable development of Australia’s offshore energy resources. The Repository is also responsible for the storage, maintenance and delivery of an archive of geological resources including offshore and onshore exploration data and samples.

The role The Client Services Officer is responsible for providing assistance in sourcing relevant and appropriate OPGGSA or similar data for both internal and external clients. In this role, you will respond to client requests that are unique and have a broad range of complexity. You will develop your expertise with the online discovery and self-service portal of the National Offshore Petroleum Information Management System (NOPIMS).

You will be responsible for identifying and delivering advice on data associated with our physical and digital holdings to internal and external clients. As such, you will liaise with internal and external clients on project requirements, independently manage various and often challenging tasks,



and be accountable for all the tasks assigned to you and the decisions you make. You will be required to be proactive in improving and developing processes to respond to the changing needs of our data clients and promote Geoscience Australia’s tools to access geological and geophysical information.

In this role you will:

- represent Geoscience Australia in a professional and courteous manner and strive to achieve positive outcomes
- respond to client and/or stakeholder requests, and using a variety of tools, perform objective and systematic research and analysis to obtain accurate conclusions based on evidence
- liaise with a range of internal and external clients, including the handling of more complex enquiries
- ensure the team is informed of potential issues and provide suggested solutions
- ensure that all necessary information relevant to your work is recorded systematically and maintain a high level of accuracy
- gather, analyse and report on customer feedback
- contribute to setting the direction of work priorities and practices for the team
- contribute innovative ideas to improve the quality and efficiency of services provided by the team.

To be successful in the role you will:

- build and sustains relationships; liaise with a range of stakeholders including team members, other teams, colleagues and clients
- structure messages clearly and succinctly, both orally and in writing; focus on communication of key points
- focus on gaining a clear understanding of others' comments by listening, asking clarifying questions and reflecting back; check to ensure own views have been understood
- be responsive to changes in client and stakeholder needs; provide courteous, prompt and professional service to clients
- actively participate in decision-making and incorporate outcomes of decision-making into work plans; operate as an effective member of the team; work collaboratively; draw on team strengths
- think laterally; be innovative; identify and implement improved work practices
- build an understanding of required tools and systems to be able to identify the implications of issues for own work and work area
- take personal responsibility for accurate completion of work within timeframes and quality requirements; take the initiative to progress work when required
- adhere to the APS Values and Code of Conduct and consistently behave in an honest, ethical and professional way.

Required skills, knowledge, experience and/or qualifications

- demonstrated experience with geoscientific data management, reporting and some experience with relational databases is highly desirable
- excellent communication skills, both written and oral




- lifting of boxes may be required following the completion of a manual handling course
- experience working in a customer service environment would be highly regarded.

Are you unsure about applying?

Did you know that a Hewlett Packard internal report found that men apply for jobs when they meet an average of 60 per cent of the job requirements? Women and other people from diverse backgrounds tend to only apply when they check every box. If you think you have what it takes, but don’t necessarily meet every single point on what we are looking for, please still apply or get in touch with the contact officer to learn more about the role.

To Apply

Please visit the careers page of our website to submit your application via our e-Recruit system. Your application should include:

- Your resume (no more than 3 pages)
- A brief statement (no more than 700 words) outlining your transferable skills, experience and capabilities related to the role and the value you would bring to Geoscience Australia.

If you have any questions regarding the role, please contact Stirling Tully on +61 2 6249 9297 or email [email protected].

To learn more about applying for roles within the Australian Public Services please review, ‘Applying for an APS job: cracking the code’.

Use of AI in Recruitment

Geoscience Australia may use Microsoft Copilot to support limited administrative and preparatory aspects of the recruitment process. Artificial Intelligence is not used to assess or select candidates, and all decisions are human-led and based on merit.

Candidates must ensure their application reflects their own skills, experience and capabilities. Any use of AI must be responsible, transparent where required, and must not misrepresent their suitability for the role.

Candidates will be asked to disclose their use of AI when submitting an application and may also be asked to do so at various stages throughout the recruitment process.

Applicants are encouraged to familiarise themselves with the Principles for candidate use of AI in recruitment, as well as the Principles for agency use of AI in recruitment which outline expectations for the responsible, ethical and transparent use of AI when applying for APS roles.

Eligibility To be eligible to apply for this position you must meet the below eligibility criteria.

- Be an Australian Citizen at the closing date of application.
- The successful applicant must be able to obtain, hold and maintain a security clearance of an appropriate level relevant to this role.
- Commencement of employment is subject to the successful applicant undergoing and satisfying pre- employment screening, which includes a police history check.

Technical Assistance

If you require technical assistance, call our Recruitment team on (02) 6249 9777 or email [email protected].

A merit list/pool may be created from this process. If you are successful for the merit pool, your details may be shared with other Australian Public Service agencies unless you choose not to have your details disclosed.

📌 Client Services Officer (Australia)
🏢 Geoscience Australia
📍 Australia