Division/Section: Planning, Environment & Lifestyle / Communications & Customer Experience

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: LGO4 ($86,720 - $92,954 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Tuesday 13 October 2026.

About The Role

This role contributes to an outcomes‑focused and value‑adding culture by supporting leaders and staff to take personal accountability for delivering on Council’s Corporate Plan and policies. It supports business continuity by following reasonable directions to maintain critical operations in the event of unplanned disruptions, including disasters or major events.

The position delivers high‑quality, innovative, and integrated marketing, communication, and engagement services across appropriate channels to inform, engage, and influence the community. It assists in the development of organisational communication strategies and plans, ensures Council communication channels remain current, relevant, and engaging, and supports the delivery of digital consultation opportunities through Council’s online engagement platform. The role also manages external service providers in line with procurement requirements, ensuring services are delivered to specification and achieve value‑for‑money outcomes.

About You

- Formal qualifications to a degree level in Marketing, Communications, or equivalent working experience.
- Minimum 3 years’ experience in a similar role delivering successful communication and/or engagement plans and activities including digital and social media.

- IAP2 Certificate of Engagement or ability to obtain




- Well-developed written communication skills for a variety of audiences using a range of communication channels with the purpose of informing and influencing.
- Interpersonal skills including consultation, collaboration, self-management, negotiation, problem solving and teamwork.
- Project management skills including ability to manage time and budget requirements.
- Relationship building skills with the ability to influence with integrity.
- Well-developed prioritisation and time management skills including the ability to identify, plan and organise work objectives with a focus on achieving team outcomes.
- Proficient in the use of the Microsoft Office suite of products.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of advantages that confirm this commitment:

- 5 weeks annual leave + 17.5% leave loading
- 3 weeks Personal/Carers Leave
- 14 weeks paid Parental Leave
- Domestic and Family Violence Leave
- Natural Disaster Leave
- Annual wage progression
- Up to *13.5% Superannuation employer contribution for contributing members
- Salary Sacrifice opportunities
- Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
- Fitness Passport program offering discounted membership to selected health and wellbeing facilities




- Employee Loyalty Program offering discounts at selected local businesses
- Employee Assistance Program
- The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Britt Contact Email: [email protected]

(for position enquiries only)

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments

- Communications Officer_PD.pdf

📌 Communications Officer (Townsville)
🏢 Townsville City Council
📍 Townsville