Compare Club seeks a Quality, Compliance & Agent Enablement Lead in Melbourne to own QA, compliance control and agent enablement across insurance, energy, and lending verticals. Spanning outbound and inbound contact, this role works on a dual CCaaS platform estate.
Reporting to the General Manager of Contact Centre & Customer Operations, you will drive a centre of excellence for QA, leverage tech to standardise conversations, and empower team leaders to elevate performance.
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📌 Quality & Agent Enablement Lead - AI-Driven CCaaS (Melbourne)
🏢 Compare Club
📍 Melbourne
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