About ACH Group: For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create valuable lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.

The role: We are seeking a self-motivated Customer Accounts Officer to join the Customer Accounts Team at Mile End. Joining a down-to-earth team, the role will primarily focus on being responsible for processing customer accounts and debt management.

What you’ll do: Drive an outstanding customer experience and maximise with a customer solution focused mindset

Maintenance accuracy of the Customer Master Data within our system

Facilitate customer payment activities including assisting with Fee Run and Direct Debit Processing

Reconcile customer payments to ensure correct amounts are being claimed and billed to our customers in a timely manner

Home Care, Residential and Retirement Living administration including financial setup of billing, fees charged and any annual or lifetime caps

Assist with RAD refunds and RAD collection

Facilitate Fee increase changes within billing systems and any associated customer correspondence

Ensure ACH Group is compliant with legislation applicable to the management of Home Care, Residential and Retirement accounts Assist with debt recovery functions, including customer engagement, running dunning process and review of debtors aged trial balance Attend to all customer queries in a prompt and professional manner

Calculate and process customer account adjustments and refunds as appropriate, in line with delegation of authority

Other general duties that may be identified and required to support the customer accounts, senior credit controller and finance team at ACH Group About You!





You will be detail-oriented with a motivation to make a difference, with strong communication skills to liaise with multiple internal and external stakeholders. Knowledge of accounts receivable functions and processes

Strong Microsoft Office Suite and financial system skills

High degree of accuracy in your work and attention to detail

Excellent interpersonal, communication and problem-solving skills

Proactive and relationship oriented

Collaborative approach to your work and a supportive team player

High level interpersonal skills

Respond positively to direction and guidance To be passionate about supporting older people to live a Good Life A satisfactory Police Check for Aged Care, less than 12 months old at time of commencement

Previous experience in home care service support or other supportive services in the community If you want to join our amazing team, we can offer you: Ongoing career development, including in‑house upskilling, external learning & professional development opportunities A friendly, supportive culture where you can be yourself

Free on‑site flu vaccinations

Free Financial & superannuation advice from HESTA A wellbeing program including, free employee assistance, BUPA webinars, corporate volunteering offerings & retail discounts at Charlesworth Nuts, RUNDNA, Zap Fitness, Goodlife, Temple Day Spa

Recognition programs that celebrate your contributions

Salary packaging to maximise your take‑home pay

Discounted BUPA corporate health insurance ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).

How to Apply: Press ‘Apply’ now.

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis

📌 Customer Accounts Officer (Mile End)
🏢 ACH Group
📍 Mile End