Join the leadership team at Myer Highpoint and play a key role in delivering exceptional customer experiences while driving team performance across one of Australia's most iconic retail brands.

As the Customer Service Manager, you'll lead passionate retail teams across multiple departments, creating a customer-focused culture that delivers outstanding service and robust commercial results. You'll be empowered to coach, develop and inspire your team while contributing to Myer's strategic vision and operational excellence.

Working with a collaborative leadership team, this is an exciting opportunity to further your management career in a fast-paced and rewarding retail environment.

- Showcase your customer service excellence by leading team performance
- Opportunities for succession planning and career development

About The Role:

- Manage the daily operations of your departments, driving customer satisfaction and financial performance
- Optimise team productivity by leveraging workforce management and further developing team member skills
- Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
- Maximise the team’s customer service focus by effective management and delegation of tasks to minimise operational activities
- Lead,



empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
- Maximise your time spent within your departments to lead and manage your teams and gain customer insights

About You:

- Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environment
- People leadership skills with a 'hands-on' approach are essential
- Demonstrated ability to lead teams, achieve targets and monitor KPI's
- Experience in performance management and getting the best from your teams will be highly regarded
- Customer focused with superior customer service skills
- Strong retail, financial and business acumen
- Excellent time management skills with the ability to prioritise and achieve within timelines

Benefits to you:

- Become a leader within one of Australia’s most-loved department stores
- Career development and progression opportunities, local and national
- Exciting Team Member discounts and exclusive offers
- Access to volunteer, parental and lifestyle leave
- Service Recognition, Inspirational People Awards, and more!

Our management leaders work across a fortnightly rotating roster aligned to key trading hours, including weekends and peak retail periods such as Black Friday and the Christmas-New Year season.

📌 Customer Service Manager (Melbourne)
🏢 Myer
📍 Melbourne