We think outside the box by redefining recruitment At Synergie Australia, we’re more than just a recruitment agency. We connect great people with great businesses and focus on building long-term partnerships that create genuine opportunities. We are currently partnering with a well-established Australian steel and building products business to recruit an experienced Customer Service Manager for their operation in Campbelltown.

This is a hands-on leadership role managing an established team of six within a busy, high-volume environment. We are specifically looking for someone with current Customer Service Management experience, ideally gained within steel, roofing, building products, manufacturing, wholesale or distribution. The important parts - $90,000 - $100,000 + Super, with flexibility for an exceptional candidate - Permanent full-time prospect - Monday to Friday, 9:00am - 5:00pm - Campbelltown location - Lead an established Customer Service team of six - High-volume environment processing approximately 100 orders per day - Hands-on leadership role with a strong focus on customer relationships - Some after-hours availability may occasionally be required What you will be required to do - Lead, support and develop a team of six customer service professionals - Manage daily workloads and ensure orders are processed accurately and efficiently - Monitor team KPIs covering order accuracy, performance and staff retention - Coach and train team members and identify development opportunities - Conduct regular team and toolbox meetings - Build strong relationships with a broad customer base - Personally manage escalated enquiries, complex orders and customer issues - Work closely with sales, warehouse, production and transport teams - Drive improvements across customer service processes and workflows - Maintain high service standards within a fast-paced, technical environment - Develop a strong understanding of products,



customers and internal processes To be successful in the role you will - Be currently working in a Customer Service Manager or equivalent leadership position - Have proven experience managing and developing a customer service team - Bring strong people management, coaching and relationship-building skills - Have experience managing team KPIs and performance - Be comfortable operating within a high-volume order environment - Have robust attention to detail and a focus on order accuracy - Be confident managing difficult conversations and customer escalations - Possess solid organisational and problem-solving skills - Be a hands-on leader who is willing to work alongside the team - Ideally have experience within steel, roofing, building products, manufacturing, wholesale or distribution - Experience with SAP or similar ERP/order management systems will be highly regarded What’s on offer for you - Permanent full-time opportunity - Monday to Friday, 9:00am to 5:00pm - Competitive salary of $90,000 to $100,000 + Super, with flexibility for the right candidate - Lead and develop an established customer service team - Supportive, dedicated and relaxed team environment - Opportunity to build strong relationships with an established customer base - Hands-on leadership role where you can influence team performance, training and customer service standards About Synergie Australia Synergie is a global recruitment organisation with over 50 years of experience connecting talented people with employers across a range of industries.

We pride ourselves on building strong relationships with both our clients and candidates, delivering recruitment solutions that create long-term success. If you're an experienced Customer Service Manager looking for your next leadership opportunity and want to join an established business where you can develop a team, strengthen customer relationships and make a genuine impact, we would love to hear from you. Apply now or contact the team at Synergie on 02 9220 6900 for a confidential discussion.

📌 Customer Service Manager (Sydney)
🏢 Synergie
📍 Sydney