Customer Service Officer – Pedigree Paper

Location: Dandenong South, VIC

Work arrangement: On site

Employment: Full time

Be the person our customers know they can count on

At Ball & Doggett, great customer service is about more than answering questions - it's about building relationships, solving problems and making things happen.

As Australia's largest distributor of paper, packaging, labels, inks and wide-format media, we've been supporting Australian and New Zealand businesses for over 100 years.

We're growing, evolving and investing in the future, and we're looking for a Customer Service Officer to join our friendly team in Dandenong South.

If you're curious, organised, enjoy working with people and love finding solutions, this could be your next career move.

Why You'll Love This Opportunity

- Join a supportive and genuinely collaborative team

- Build solid customer and internal relationships

- Become an expert in our diverse product range

- Develop your customer service, sales and systems skills

- Work with Microsoft Dynamics 365

- Hybrid working arrangements

- Training and career development opportunities

- WRK Great Workplace

- Free onsite parking

- Paid parental leave and Employee Assistance Program

The Opportunity

Reporting to the National Customer Service Manager, you'll play an important role in creating a great customer experience - from enquiry through to delivery.

You'll work closely with customers, Sales, Warehouse and Operations to keep orders moving, solve problems and make sure our customers receive the service they expect.

What You'll Be Doing

- Manage customer enquiries via phone and email





- Process orders and prepare quotations

- Respond to product enquiries and resolve customer queries

- Work closely with internal teams to ensure customer needs are met

- Keep customers informed and follow through on commitments

- Build strong customer relationships

- Develop your knowledge of our products and industry

- Use systems including Microsoft Dynamics 365 and Microsoft Office

About You

We're looking for someone who is curious, capable and genuinely enjoys helping people.

You'll bring

- A passion for delivering a great customer experience

- Strong communication and relationship-building skills

- Excellent organisation and attention to detail

- Strong problem-solving skills

- Confidence learning new systems and technology

- Around 2 years' experience in customer service, sales support, administration or another client-focused role

D365 experience is a big advantage. Experience in print, paper, packaging or distribution is great, but not essential.

Why You'll Succeed Here

You'll receive extensive training, support and guidance to help you learn our products, systems and customers.

We're looking for someone who wants to build relationships, solve problems, learn the business and make a difference.

At B&D;, you'll be part of a workplace where people are trusted, supported and empowered to do their best work.

Ready for your next opportunity?

Apply now and join a business with more than 100 years of history, a fresh outlook and plenty of opportunities ahead.

Please note the successful candidate will be required to complete a National Police Check and pre-employment medical, including Drug & Alcohol testing.

📌 Customer Service Officer (Dandenong)
🏢 Ball u0026 Doggett
📍 Dandenong