About the Role

Are you a people person who enjoys helping others, solving problems and making a difference in your local community?

We are looking for two friendly, organised and community-minded Customer Service Officers to join our Community Resource Centre (CRC) team.

The Community Resource Centre is a welcoming place where residents can access information, technology, government and community services, programs and practical support. As one of the first points of contact for our customers, you will play an important role in creating a positive experience and helping people connect with the services and information they need.

No two days at the CRC are quite the same. You might be helping someone navigate an online service, assisting with printing or scanning, responding to a community enquiry, supporting a workshop, or welcoming a visiting service provider.

Working as part of the Community Development team, you will:

- Provide friendly and professional frontline customer service;
- Assist customers to access information, community and government services;
- Provide assistance with computers, online services and digital technology;
- Undertake reception, bookings, payments and general administration;
- Provide printing, scanning, photocopying and other CRC services;
- Support community programs, workshops and events;
- Welcome visiting community and government service providers; and
- Help maintain a welcoming, inclusive and well-organised Community Resource Centre.

The positions on offer are 12-month contract, working 38 hours per fortnight, work hours are 8:30am to 4:30pm, with days of work dependent on the successful candidates. An EBA Level 3 salary between $68,466.93 and $72,551.89 (pro rata) per annum will be offered based upon skills, knowledge and experience.

About You





We are looking for someone who genuinely enjoys working with people and is comfortable assisting customers with a wide range of needs.

You will bring

- experience delivering high-quality customer service;
- robust communication and interpersonal skills;
- confidence using computers and digital technology;
- good administrative and organisational skills;
- initiative, sound judgement and a practical approach to problem solving; and
- the ability to work collaboratively and contribute to a positive team environment.

Experience in a Community Resource Centre, local government, community services, library or similar customer-facing environment would be an advantage but is not essential.

More importantly, you will be approachable, patient and willing to help people find their way through information, technology and services.

Why Choose Murray?

Located in the heart of the picturesque Peel region, the Shire of Murray offers an enviable work-life balance with a supportive and friendly workplace culture. We are committed to fostering professional development and provide opportunities for career growth. Enjoy the benefits of working in a collaborative team while making a meaningful difference in a thriving community-focussed environment. What we offer:

- Up to 15.5% superannuation contribution
- Ongoing professional development opportunities and study assistance

- Thorough employee health and wellbeing program, including gym membership

How to Apply

Applications should include

- Cover Letter outlining your suitability for the role
- Written statement addressing the Work-Related Requirements
- A Current Resume

For any questions about the role, please contact the Human Resources Officer on 08 9531 7***.

Applications will close Friday, 9:00am 9 October 2026.

Dean Unsworth

Chief Executive Officer The Shire of Murray is an Equal Employment Opportunity employer and encourages applications from diverse cultures and all age groups.

📌 Customer Service Officer - Community Resource Centre (Pinjarra)
🏢 Shire of Murray
📍 Pinjarra