Description Are you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced setting where your initiative and attention to detail make a real impact? If so, we want you on our team!
We’re looking for Customer Service Officers to join our superannuation contact centre team. In this role, you’ll be the go-to expert for resolving complex member queries, supporting stakeholders, and driving continuous improvement in service delivery. This role will require you to work a rotating roster from 8am-8pm Monday to Friday.
At MUFG we support work-life balance with a hybrid setup: 2-3 days in our Parramatta office, the rest from home!
Note: This is a 6 month fixed-term contract. What You’ll Be Doing - Deliver first-call resolution by anticipating member needs and taking full ownership of enquiries - Act as the first escalation point for challenging or sensitive cases involving members, beneficiaries, and trustees - Investigate and resolve issues with professionalism and empathy - Meet and exceed KPIs across calls, admin tasks, and written correspondence - Collaborate with your team to share ideas, support goals,
and contribute to a positive team culture - Participate in ongoing training and proactively build your superannuation knowledge - Stay informed on industry trends and legislative changes - Support the Team Leader with high-priority requests, projects, and workflow management - Identify risks and recommend process improvements to enhance service delivery - Ensure all work meets quality standards and complies with regulatory requirements What You Bring - Proven experience in customer service, ideally within superannuation or financial services - Strong problem-solving and investigation skills - Excellent communication—both written and verbal - Ability to manage competing priorities and meet deadlines - A proactive mindset with a passion for continuous learning - Confidence in handling escalations and sensitive conversations - A collaborative spirit and commitment to team success - Ability to commit to 4 weeks' full-time training onsite.
Why Join
Us?
- Be part of a supportive, high-performing team - Make a real difference in members’ financial wellbeing - Gain exposure to complex superannuation processes and stakeholder management - Enjoy opportunities for professional growth and development