About the role

This is a fast-paced, people-focused role with a solid emphasis on customer contact, telephone communication, scheduling and coordination. Primarily based in our Heavy Vehicle Driver Training division the Customer Service Officer will provide a high level of customer service to existing and prospective clients, primarily by telephone and email, handling a high volume of customer enquiries and confidently communicating with customers to understand their training requirements and provide appropriate solutions.

Key responsibilities

- Providing a high level of customer service to existing and prospective clients, primarily by telephone and email

- Handling a high volume of customer enquiries and confidently communicating with customers to understand their training requirements and provide appropriate solutions

- Scheduling and coordinating trucks, trainers, students and resources to ensure lessons and tests operate smoothly and efficiently

- Managing and maintaining multiple diaries and schedules simultaneously, ensuring appointments, training and resources are appropriately coordinated

- Proactively identifying and resolving scheduling conflicts, changes and logistical issues

- Making outbound calls to prospective and existing clients, including cold calling and follow-up calls

- Building and maintaining strong client relationships through regular communication and follow-up





- Responding promptly and professionally to customer enquiries and ensuring enquiries are followed through to completion

- Coordinating with trainers, external stakeholders, customers, employers and internal team members to ensure training requirements are understood and delivered effectively

- Supporting course bookings, confirmations, enrolments and administration processes

About you

- Demonstrated experience in customer service, administration, scheduling or coordination

- Strong telephone communication and customer service skills

- Confidence making outbound calls, including cold calling and business development calls
- A professional, enthusiastic and engaging telephone manner

- Excellent scheduling and diary management skills
- The ability to coordinate multiple courses, customers, trainers and competing priorities at the same time

- Strong organisational skills and exceptional attention to detail
- The ability to quickly identify scheduling conflicts and proactively find solutions

- Strong relationship-building and communication skills
- A self-motivated "can-do" attitude

About us

SDS Training is a leading Registered Training Organisation (RTO) delivering nationally recognised, industry-relevant training throughout Queensland. We provide training solutions across the Transport, Heavy Industry, Civil Construction, Mining, Drilling, High Risk, Rail and Health sectors.

📌 Customer Service Officer (Maryborough)
🏢 Strategic Deployment Services
📍 Maryborough