Collect4U (part of the Pioneer group) is a Gold Coast receivables management business, and we're looking for an experienced, capable Debt Collection Officer to take ownership of a live ledger and drive down aged debt. This is a hands-on role for someone who knows the collections process end to end — from everyday recovery calls through to disputes, default listings and matters that need a legal path.
You'll be trusted with your own ledger, real targets, and direct contact with customers, so we need someone confident, professional and self-directed who gets on with the job.
What you'll do
- Take ownership of an assigned ledger and reduce aged debt through standard collection activities
- Reduce the overdue amount in line with agreed targets
- Make and receive outbound and inbound calls
- Build genuine rapport and trusting relationships with customers
- Manage account reconciliations
- Resolve disputes and escalate complex issues when needed
- Take payments over the phone
- Manage default listings and handle enquiries from companies seeking to have defaults removed
- Manage selected accounts through legal avenues such as QCAT
What we're after
- At least 4 years' experience in debt collection or receivables management
- Hands-on experience (or similar) taking accounts through QCAT or comparable legal/tribunal avenues
- Robust working knowledge of disputes, default listings and the default-removal process
- A confident, professional phone manner and the ability to build rapport quickly
- Highly organised, self-directed and comfortable owning targets
- Experience within the dental, health and beauty sectors will be an advantage
- Relevant qualifications through the AICM (Australian Institute of Credit Management) will be highly regarded
Requirements
- Full working rights in Australia
- A clean National Police Check
- Part-time: 25 hours/week, Monday to Friday, 9:00am–2:00pm
- In-office on the Gold Coast — this is not a remote or work-from-home role
If this sounds like you, we'd love to hear from you. Apply with your resume and a short cover note telling us about your collections experience, or send it directly to *@collect4u.com.au.