Experienced Dental Assistant / Dental Receptionist position at Rosny and Hobart City Practices. The role involves supporting our busy dental practice as either a receptionist or dental assistant, playing a vital role within the team. You will be patient focused with excellent communication skills and a commitment to exceptional patient care.
Key responsibilities
Reception Roles and Responsibilities
- Greeting patients and appointment scheduling
- Handling phone and email inquiries
- Providing the highest quality of patient care and customer service
- Process payments including HICAPS, DVA claims and CDBS
- Maintaining patient records and documentation
- Medical Correspondence and general administrative tasks for all Dentists and Therapists
- Having a pro-active role in each day's appointment book
- Maintain a tidy and welcoming working environment
Dental Assistants roles and Responsibilities:
- Chair-side assistance including all routine and surgical procedures
- Deliver exceptional quality patient care
- Follow compliance with sterilisation WHS and infection-control procedures
About you
- Experience within the dental field with either a qualification such as Cert 3, Cert 4 or equivalent (at least 2 years' experience)
- Excellent communication skills both verbal and written
- An ability to multitask and work in a fast-paced environment
- Robust organisational and time management skills
- Proficient computer skills (D4W software knowledge desirable but not essential)
- Friendly and caring personality customer service orientated
- Ability to be discreet and follow privacy protocols
- Can handle and manage stressful situations with ease and calmness
- Punctuality and reliability are essential
- Team player with a warm empathic demeanour, reliable, positive, enthusiastic and dedicated