Are you systems driven and skilled at finding the root cause for technical user errors on an e-commerce platform?

Our UK client close to Maitland is seeking someone with a background in e-commerce with robust knowledge of IT and e-commerce terminology to identify, troubleshoot, and write comprehensive reports to escalate findings of issues regarding online orders, platform glitches, and technical customer queries.

This position is office-based, and working hours are based on UK time and season.

(09:30 – 18:00 SAST / 10:30 – 19:00 SAST)

REQUIREMENTS

- Matric, or equivalent qualification

- Minimum 2 years’ e-commerce order and system administration experience

- Proven experience resolving and escalating system discrepancies and issues

- Logistics/freight experience, including couriers, warehouses and logistics portals

- Excellent written English communication skills

- Experience with product and catalogue data

- Exceptional attention to detail

- Strong understanding of technical and IT terminology

- Highly technically minded with excellent computer literacy, including Microsoft Office,



Google and Meta

- AI proficiency

- Proactive, solutions-driven approach with strong follow-up skills

DUTIES

- Manage, amend and cancel orders on the in-house system

- Resolve issues relating to consignments, customer information, surcharges and stock

- Identify, investigate and report system faults and recurring issues

- Escalate technical issues to developers with clear supporting information

- Write detailed reports for the Customer Service team

- Manage product and catalogue data, including pack sizes, units and variants

- Update pricing across multiple storefronts and websites

- Publish prepared content across multiple websites

- Reconcile warehouse portal data with the in-house system

- Ensure online stock and pricing remain accurate

Salary: R negotiable dependent on experience

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📌 E-Commerce Support and Digital Operations Assistant (Maitland)
🏢 Timepers
📍 Maitland