Tendon Kohaku is looking for a motivated and experienced Front of House Supervisor to join our growing team.

As a Front of House Supervisor, you will play an important role in ensuring smooth daily restaurant operations, maintaining our service standards and supporting the FOH team during busy service periods.

You will be expected to lead by example, provide guidance to team members and ensure our customers receive a welcoming and consistent dining experience.

Key Responsibilities

- Supervise and support the Front of House team during daily operations.
- Lead service during lunch and dinner periods, ensuring the restaurant runs smoothly and efficiently.
- Assist with opening and closing procedures, including FOH setup, cleaning and end-of-day duties.
- Ensure staff are following company SOPs, service procedures and food safety requirements.
- Train and coach new and existing FOH team members.
- Assist with staff allocation and station assignments during service.
- Monitor service flow, table turnover and customer wait times.
- Ensure orders are entered accurately and communicated clearly between FOH and kitchen.
- Handle customer enquiries, feedback and service issues professionally.
- Maintain high standards of customer service, restaurant presentation and cleanliness.
- Monitor stock levels for FOH items and communicate shortages or ordering requirements to management.
- Assist with POS, QR ordering systems, delivery platforms and other restaurant systems.
- Ensure takeaway and dine-in orders are prepared and handed over accurately.
- Communicate operational issues and staff concerns to the Outlet Manager or management team.
- Assist with implementing and maintaining company procedures across the restaurant.
- Help maintain a positive, respectful and team-oriented workplace.

What We’re Looking For:
- Previous experience in a supervisory, senior FOH or hospitality leadership role.




- Strong communication and interpersonal skills.
- Confident in leading and supporting a team during busy service periods.
- Able to remain calm, organised and professional under pressure.
- Strong attention to detail and a customer-focused mindset.
- Reliable, punctual and responsible.
- Able to identify problems and take appropriate action quickly.
- Comfortable training and providing feedback to team members.
- Willingness to work weekends, evenings and busy service periods.
- A hands-on attitude and willingness to assist wherever required.
- Previous Japanese restaurant experience is an advantage but not essential.

What We Offer:
- Part time and Full-Time opportunities available.
- On-the-job training and development.
- Opportunities to progress within a growing restaurant group.
- A supportive and team-oriented working setting.
- Opportunities to take on greater responsibility based on performance, reliability and commitment.

We are looking for someone who wants to be more than just a staff member — someone who is willing to take ownership, support their team and contribute to the continued growth of Tendon Kohaku. If you are an experienced hospitality professional who enjoys working with people, leading a team and being hands-on during service, we would love to hear from you.

Salary & Probation:

The advertised salary is based on the initial probation period. As this is a supervisory position, the role carries additional responsibilities and expectations beyond those of a standard team member.

During the probation period, performance, leadership, reliability, communication and ability to manage FOH operations will be assessed. Salary and role progression may be reviewed upon successful completion of probation, subject to performance and suitability for the position.

Pay: From $27.00 per hour

Expected hours: 24.0 – 38.0 per week

Benefits

- Employee discount
- Free drinks
- Free food

Work Location: In person

📌 Front of House Supervisor – Part-Time / Full-Time (Madeley)
🏢 Tendon Kohaku
📍 Madeley