Front Office Duty Manager | Amora Hotel Brisbane

Lead from the front and create exceptional guest experiences at one of Brisbane’s premier five-star hotels.

We’re looking for a proactive Front Office Duty Manager who enjoys hands-on leadership, developing people and making every guest feel welcome. Whether you’re an experienced Duty Manager or a Front Office supervisor ready to step up, this is an opportunity to grow your career within a supportive team.

About Us

Located in Brisbane’s CBD, Amora Hotel Brisbane features 296 luxury guest rooms, 11 conference and event spaces and premium dining experiences.

As part of Amora Hotels & Resorts, you’ll join a growing international hotel company with properties across Australia and Thailand, offering opportunities for development and career progression.

About the Role

Reporting to the Front Office Manager, you’ll lead Front Office shifts, ensuring smooth daily operations and personalised service from arrival to departure.

You’ll support and coach the team, oversee reception and payment processes, and work closely with other departments to coordinate guest requests. As a key point of contact during your shift, you’ll handle guest concerns and operational challenges with confidence and care.

Key Responsibilities

- Lead daily Front Office operations, including arrivals, departures and room allocations.

- Conduct shift briefings and handovers, communicating guest needs and operational priorities.

- Coach and support the team through clear direction and timely feedback.





- Coordinate with Housekeeping, Engineering and other departments to deliver seamless service.

- Resolve guest concerns professionally, ensuring timely follow-up.

- Maintain accurate reservations, guest accounts, billing and cash handling.

- Promote room upgrades and hotel facilities to enhance stays and maximise revenue.

- Respond to incidents and emergencies, completing reports and escalating as required.

About You

You’ll bring

- Front Office experience in a four- or five-star hotel, with supervisory or duty management experience highly regarded.

- Confident leadership, robust organisation and a calm approach under pressure.

- Experience with Opera Cloud or a similar property management system.

- Sound knowledge of reservations, billing and payment procedures.

- Professional presentation and strong written and verbal communication skills.

- Flexibility to work mornings, afternoons, overnight shifts, weekends and public holidays.

Why Join Amora?

- Complimentary staff meals whilst on shift.

- Uniform dry cleaning provided.

- Accommodation and dining discounts across Amora Hotels & Resorts.

- Learning, development and career progression opportunities.

- A supportive and collaborative leadership team.

Apply Now

Ready to take the next step? Submit your resume and cover letter today!

Join Amora Hotel Brisbane and lead a team that makes every welcome count.

Only shortlisted candidates will be contacted

📌 Front Office Duty Manager (Brisbane)
🏢 Amora Hotel
📍 Brisbane