Front Office Professional | The Lurline | Potts Point | The Blenheim Randwick The Opportunity

Are you a passionate hospitality professional looking to take the next step in your career? Join The Lurline, a prestigious hotel in the heart of Sydney (NSW 2000). We are looking for a dedicated Front Office team member to be the welcoming face of our establishment, with excellent potential for long-term career growth and advancement for the right candidate.

About Us The Lurline is committed to delivering exceptional guest experiences and maintaining the highest standards of service excellence. Our team is dedicated to creating memorable stays for every guest who walks through our doors. We pride ourselves on our warm hospitality, impeccable attention to detail, and a supportive team culture where your dedication is genuinely appreciated.

About the Role

Sitting at the heart of our guest experience, you will be the first point of contact for our guests, responsible for creating positive first impressions and ensuring smooth operations throughout their stay. This full-time position is essential to maintaining the high standards of service that define The Lurline.

What You Will Be Doing:

- Managing guest check-in and check-out processes with efficiency, warmth, and professionalism.

- Processing room bookings, amendments, cancellations, and billing using hotel property management systems (PMS).

- Acting as a local ambassador by assisting with concierge services and providing tailored Sydney recommendations.

- Coordinating seamlessly with housekeeping and other internal departments to ensure rapid room turnaround and exceptional guest satisfaction.

- Managing telephone and email communications, along with maintaining accurate guest records.





- Resolving guest concerns and complex inquiries promptly, with tact and grace under pressure.

- Maintaining a clean, welcoming, and highly organized front desk environment.

About You:

- Proven experience in a front office, reception, or guest services role within the hospitality industry.

- Excellent communication and interpersonal skills, with the ability to engage positively with a diverse range of guests.

- Proficiency with hotel property management systems and strong general computer literacy.

- A calm, courteous demeanour and the ability to think on your feet in a fast-paced environment.

- High accuracy with financial transactions and cash handling.

- Flexibility to work a rotating roster, including weekends and public holidays.

- Preferred but not essential: Relevant certifications, such as a Certificate or Diploma in Hospitality or Tourism.

What We Offer:

- Career Progression: We actively support professional development and offer clear pathways for career growth within the hospitality sector for the right candidate.

- Competitive Remuneration: Attractive salary package tailored to your experience.

- Outstanding Perks: Access to generous staff discounts and industry benefits.

- Supportive Culture: A positive work environment that encourages open communication, values your contributions, and respects work-life balance with flexible rostering where possible.

How to Apply:

If you are an enthusiastic, service-oriented skilled ready to deliver exceptional guest experiences and grow your career with The Lurline, we would love to hear from you.

Click “Apply for this job” to submit your up-to-date resume and a cover letter outlining your relevant experience and why you are the perfect fit for our front office team.

📌 Front office (Sydney)
🏢 The Lurline Randwick
📍 Sydney