Company Description Pensione Hotel is part of the Independent Collection of the EVT Group and offers a refurbished, 98-room budget boutique experience in the heart of Perth’s CBD. The hotel is situated on the corner of Pier and Murray Streets, placing team members close to major shopping areas and city attractions. Guests can easily access Elizabeth Quay, the Perth Convention & Exhibition Centre, the Swan River, and Northbridge.

The location provides a lively, convenient environment for both guests and staff, with strong foot traffic and a diverse mix of visitors.

Role Description The Guest Service Agent role is a part-time, on-site position based at Pensione Hotel in the Greater Perth Area. This role focuses on welcoming guests, managing check-in and check-out processes, and handling reservations and inquiries at the front desk. Daily tasks include responding to guest requests, providing local information and recommendations, and coordinating with housekeeping and maintenance to ensure rooms and facilities meet standards.

The Guest Service

Agent will process payments, maintain accurate records, and follow hotel policies and procedures to provide efficient, friendly,



and professional service. The role also requires assisting with guest issues and escalations, promoting hotel services, and contributing to a positive, inclusive team environment.

Qualifications

- Strong customer service and hospitality skills, including the ability to build rapport with a diverse range of guests.
- Proficient communication skills, both verbal and written, with explicit, courteous phone and in-person manner.
- Basic administrative and computer skills, including handling reservations systems, payment processing, and record keeping.
- Problem-solving and conflict-resolution abilities, with sound judgment and attention to detail in fast-paced situations.
- Ability to work flexible part-time shifts, including evenings, weekends, and public holidays, as required.
- Previous experience in hotels, front office, or customer-facing roles is highly regarded but not mandatory.
- Reliable, professional presentation, and a commitment to maintaining a safe, inclusive, and respectful environment for guests and colleagues.

📌 Guest Service Agent (Perth)
🏢 Pensione Hotel
📍 Perth