Our focus is giving a excellent guest experience. Serve guests promptly and provide an excellent first and last impression for everyone who enters our building.
Your task will vary between traditional front office tasks (processing reservations, checking people in/out, cash handling and balancing, dealing with telephone enquiries etc). However you will also find yourself making coffee's, assisting guests with questions about TV and AC controls, room service & assisting with functions/events when needed. A role with plenty of variety.
You will need;
Great customer service and communication
RSA
Availability across a 7 day roster (WEEKEND, EVENINGS & PUBLIC HOLIDAY AVAILABITY IS A MUST)
Maintain the hotel property management system, documentation and equipment efficiently
Maintain great working relationship with colleagues
Ensure privacy of information of our guests and belongings
Work well in a team and on your own
Ensure compliance with hotel policies and procedures
Skills and Experience
Great customer service skills and a positive outlook even under stress are paramount
Previous customer service experience (in a bar or front office environment)
Experience with Opera is beneficial
RSA qualified
Own transport is essential
Benefits & culture
Growing, independent hotel group (www.alphahotels.com.au)
Flat structure so your opinions and input are value
APPLY NOW!
Pay: $31.23 – $43.72 per hour
Expected hours: 8.0 – 38.0 per week
Benefits
- Employee discount
Work Location: In person
📌 Guest Services Agent/Receptionist (Casual) (Eastern Creek)
🏢 ALPHA HOTEL
📍 Eastern Creek
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