As the first point of contact for our guests, you will play a key role in creating a positive and lasting impression.
Key responsibilities
- Welcoming guests and managing check-in and check-out processes
- Handling reservations and enquiries via phone, email, and in person
- Providing local information and recommendations
- Managing guest requests promptly and professionally
- Processing payments and maintaining accurate records
- Supporting the housekeeping and maintenance teams as needed
- Ensuring the reception area is presented to a high standard
About you
- Previous experience in hospitality, customer service, or a similar role preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational ability
- Ability to work independently and as part of a team
- Flexible availability, including weekends and public holidays
- Experience with property management systems
About us Quest Townsville on Eyre offers newly refurbished serviced apartment accommodation in the heart of Townsville. We pride ourselves on providing a welcoming, professional, and memorable stay for all our guests.
Benefits
- Supportive and friendly team environment
- Opportunity to grow within the Quest Apartment Hotels network
- On-the-job training and development
- Staff perks and incentives
- Employee discount
📌 Guest Services Agent (North Ward)
🏢 QEYRE
📍 North Ward
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