The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations, and our aim is to deliver sustainable outcomes for our guests, Team Members, communities and shareholders. We do this by providing entertainment, gaming and leisure experiences in a safe, responsible and ethical way, with a strong focus on safer gambling and good business practices.

Our properties across Brisbane, the Gold Coast and Sydney feature award-winning hotels, restaurants, bars and entertainment venues.

As our Head of Infrastructure & Cloud Management, reporting to the General Manager IT Strategy, Governance & Corporate Technologies, you will lead the operation, security, availability and ongoing development of The Star’s enterprise infrastructure and cloud setting across Sydney, the Gold Coast and Brisbane.

This is a fantastic opportunity to lead a multidisciplinary technical team responsible for The Star’s server, storage, network, cloud and core infrastructure platforms. You will play a key role in strengthening operational resilience, improving service performance and shaping the future direction of our infrastructure environment.

A few of your responsibilities

- Lead the delivery and ongoing management of enterprise infrastructure services across on-premises and cloud environments.
- Oversee server, storage, network, operating system, virtualisation, cloud and standard operating environment services.
- Maintain the availability, security, performance and resilience of critical infrastructure platforms.
- Lead and develop a multidisciplinary technical team, establishing clear accountabilities, performance objectives and development plans.
- Monitor infrastructure performance against agreed service levels and act as the senior escalation point for high-priority incidents.
- Ensure effective 24x7 third-level support coverage for business-as-usual operations, major implementations and peak processing periods.
- Drive infrastructure strategy, capacity planning, lifecycle management and continuous service improvement.
- Govern the analysis, design and deployment of infrastructure solutions in line with architecture,



security and technical standards.
- Review and approve infrastructure designs and technical documentation for new and changed technology services.
- Maintain effective infrastructure monitoring, systems management, patching and security compliance.
- Manage infrastructure budgets covering people, hardware, software, licensing and third-party support arrangements.
- Build productive relationships with business leaders, delivery teams, vendors, partners and managed service providers.
- Ensure infrastructure operations meet relevant regulatory, audit, risk, safety and internal policy requirements.

What we are looking for

- Extensive experience leading enterprise infrastructure services within a large, complex and highly available environment.
- Strong experience across server, storage, network, virtualisation and cloud infrastructure, including Microsoft Azure and AWS.
- Demonstrated experience leading technical support, engineering or infrastructure operations teams.
- A strong understanding of infrastructure security, patching, monitoring, capacity management and operational resilience.
- Experience managing critical technology services against defined service levels and availability targets.
- Proven capability in incident escalation, problem management, root cause analysis and continuous improvement.
- Experience overseeing infrastructure budgets, licensing, vendor agreements and outsourced service providers.
- Strong knowledge of infrastructure architecture, technical design governance and service lifecycle management.
- The ability to communicate complex technical matters clearly to senior technology and business stakeholders.
- A collaborative, outcome-focused leadership style, with the ability to operate calmly and effectively in a changing environment.




- A strong risk mindset and demonstrated experience working within regulatory, audit and compliance frameworks.
- A relevant tertiary qualification in Information Technology or a related discipline.
- Relevant industry certifications in cloud, infrastructure, networking or IT service management will be highly regarded.

What we can offer you

- Complimentary meals on-site daily
- Discounted parking and public transport options
- Up to 30% discounts across award-winning restaurants and accommodation
- An inclusive and diverse workplace culture
- Supportive leadership and ongoing career development opportunities
- Mental health and wellbeing services
- Paid parental leave from Day 1, with secondary carer’s leave also available
- Opportunity to work with elite professionals and enterprise-scale technology environments

Our culture

Each Team Member is expected to champion The Star’s Purpose, Values and Principles, which serve as the cornerstone of our culture. Our purpose is to create fun at trusted destinations. This commitment involves living our values:
- Build Memorable Connections
- Own It
- Lead with Integrity
- Take Good Care

We welcome applications from people of all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options to help Team Members find a balance between work and life that supports their individual wellbeing needs.

The Star was awarded the WGEA Employer of Choice for Gender Equality citation and has been recognised as a Platinum Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusion in the workplace.

It’s your time to SHINE!

Join The Star and help shape the future of enterprise infrastructure, cloud platforms and operational resilience across one of Australia's leading entertainment and hospitality organisations. Lead a high-performing team, influence strategic technology outcomes and make a meaningful impact across our business.

📌 Head of Infrastructure & Cloud Management (Sydney)
🏢 The Star Entertainment Group
📍 Sydney